Address
Form of work- 2 newly created senior positions reporting to the Head of
- Drive delivery and prioritisation of projects and service offerings.
- Extensive range of benefits
UniSuper is a place for people who want to make a difference in their work and the world. As one of Australia's largest super funds you will join an inclusive team of passionate people focused on creating a great retirement outcome for our members.
Our Member & Advice business unit exists to champion the customer by delivering exceptional outcomes and is made up of Member Engagement, Member Care and Financial Advice & Education.
Our newly aligned Member Engagement and Member Care Teams are committed to deliver an increased focus on improving our member experience and delivering enhanced end-to-end care for our members.
The role
With a purpose of synthesising and delivering organisational strategies you will work cross functionally with leaders to define, prioritise, and deliver service offerings into the Member and Advice business unit to deliver industry leading member service.
You will be responsible for maintaining a clear vision and roadmap for service offerings, ensuring alignment with customer requirements, organisational strategies, market trends, and business goals, along with
- Supporting the Head of in the execution of key strategies
- Creating an endorsed service improvement roadmap, including strategic initiatives, their schedule, priority and status
- Representing the department across UniSuper for business priorities, planning impact, capacity and contribute to portfolio projects and other initiatives.
- Identifying opportunities to optimise business processes and workflows to improve the customer experience and/or operational effectiveness and efficiency.
- Ensure project coordination and implementation planning for BAU, including scoping and managing budget, people resourcing, timing, risks, key relationships
About you
We are seeking experienced leaders with the ability to prioritise, influence and drive outcomes through building strong stakeholder relationships and taking ownership. Your experience in business planning and strategic execution, coupled with the following will set you up for success in this position;
- Experience in developing roadmaps that deliver operational and service enhancements.
- Project Management expertise, including planning, tracking, reporting and governance.
- Proven experience in effective execution and management of change. Delivering business and member value
- Experience in managing technology enabled business led change.
About US
We believe that the best way to achieve great things is when we come together and collaborate. Therefore, we ask you to be able to commit to 60% of your time in office.
UniSuper's high performance culture is supported by a range of benefits that demonstrates our commitment to ensuring our employees achieve their full potential, thrive, and grow their career with us. These include
- A personal development budget of $1500 to support employees in their professional growth.
- Mental physical and financial well-being initiatives
- The opportunity to choose between 17% and 11% superannuation
- Exceptional parental leave
- 3 days over Christmas and 3 days 'Community and Culture' leave allowing you to celebrate and contribute to things that are important to you outside of work
At UniSuper, we value and celebrate diversity and inclusion in our workplace, where everybody can thrive. We believe that having a variety of perspectives, backgrounds, interests, abilities, and skills is crucial for delivering great retirement outcomes for our members. We invite you to apply for the roles that suit your career aspirations, even if you don't meet all the requirements listed.
Think Great. Create Great.
