Member Care Manager - Sydney

Opportunities

• $60,000 - $70,000 + Superannuation
• Sydney or Melbourne based
• Plus Bonus Commission for on-time settlements
• Hybrid - work mode

About the Role

As the company's primary point of contact, this position is intended to provide dedicated customer service to our members regarding:

• Any questions or concerns about the property or sales contracts the member engages in
• Any processes and coordination required for the successful transaction and settlement of the property
• Post-delivery inquiries or property servicing.

In addition, this role must oversee the entire member journey from pre-sales to post-settlement and collaborate with internal and external stakeholders to ensure the delivery of a professional residential property sales service.

Responsibilities

• Respond to all member questions regarding Contract Management, Settlement, and Construction phases.
• Maintain and update daily, weekly, and monthly settlement status reports
• Liaise with Vendors, Agents, Solicitors, Financial Planners, Brokers, Buyers, and Internal Staff about the status of Contracts, Settlement, and Construction Progress.
• Provide necessary background information on off-the-plan property transactions, contracts, construction, and settlements for educational purposes.
• Interpret and explain fundamental contract terms & conditions.
• Prepare pitch materials, handover booklets, and manuals for document preparation.
• Assist members with defect inspections, depreciation schedules, and property leasing.
• Provide administrative and business support to internal staff such as Agent, Sales Support, Mortgage Planners, and Acquisition teams
• Hold regular meetings with developers/agents to update them on the status of a project’s settlement.
• Assist the team in developing strategies for positive Member engagement, programs for new Member onboarding, cross-functional planning, and analytical insights for process improvements.

Qualifications & Experiences

• A tertiary degree
• Experience in a customer service position under the real estate industry
• Willing to work outside of normal weekday 9 - 5 hours when necessary for customer services
• Outstanding interpersonal communication skills both verbal and written
• Proficient in computer operation and familiar with Adobe, DocuSign, and HubSpot
• Attention to detail and result-oriented
• Team player in a fast-paced environment

Forge Your Empire: Unleash Your Inner Warrior with Freedom Careers

Forget stale routines and soulless cubicles. At Freedom Careers, we're not just recruiters, we're architects of destinies. We ignite your inner warrior, guiding you towards groundbreaking roles that fuel your career, personal, and financial growth.

Imagine:

Freedom Property Investors: Build an empire of brick and mortar with, crafting your financial freedom one property at a time.

Freedom Investment Lending: Becoming the architect of financial dreams, securing funding for ambitious plans and propelling growth.

Australian Property Updates: Shaping the narrative of the property market and, wielding the power of information to empower savvy investors.

My SMSF: Securing your future, brick by brick and super strong and taking control of your retirement with expert guidance.

These are just a few of the empires you can forge with Freedom Careers. We offer a diverse landscape of opportunities across dynamic, purpose-driven companies.

But we're not just about finding you a job. We're about igniting your potential. We believe in:

The Warrior Focus: We don't just place you, we equip you with the skills and resources to conquer every challenge.

Holistic Evolution: Career success is just the beginning. We nurture your personal and financial wellbeing, crafting a fulfilling life beyond the office.

Sisterhood of Success: We're a supportive community of like-minded individuals, pushing each other to climb new heights and build lasting legacies.

Ready to unleash your inner warrior and forge your own empire?

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