Member Consultant

We consider it a privilege to serve those who protect us. To deliver on this, we need a team of passionate, dedicated and resilient individuals who are committed to making a difference for our members. We have an opportunity for a Member Consultant to join our team in our Lavarack branch, Townsville. 

About us.

A unique life requires a unique bank.

Defence Bank is a member-owned bank that has been proudly serving the Defence Community for 48 years. With over 29 branches across Australia and our award-winning app, Defence Bank is where our members need us – anywhere, anytime. 

The bank provides financial products and services to the Australian Defence Force and its unique community, reinvesting profits for the benefit of our members. Our branch network and support office teams work collaboratively to offer tailored banking solutions that support the Defence Community throughout their banking journey. 

We are a leader in our sector and our people led, technology enabled environment, celebrates the individual talents, personalities, interests and needs of our people.

The opportunity.

This permanent position directly supports our purpose and ensures our members can count on us by delivering outstanding service to meet member needs while achieving agreed performance outcomes and maintaining compliance obligations. 

This position is accountable for: 

• Delivering outstanding member service to achieve agreed performance goals including enabling members to achieve their financial goals.
• Opening accounts, processing transactions, and responding to member queries.
• Proactively promoting Defence Bank to broaden and grow our member base.
• Completing branch tasks to ensure ongoing compliance with legislation and Defence Bank’s policies and processes.
• Communicating across all levels of Defence Bank to maintain knowledge and awareness. 

About you.

As a customer service star, you’re passionate about providing a consistent yet memorable experience. Your knack for uncovering needs, providing appropriate solutions, and achieving results will see you excel in this position. You connect with people, establish rapport and build trust quickly.  

To be successful in this position, you will have:

• Experience within a customer facing administrative or retail team. 
• The ability to critically review the way things are done to improve processes and reduce member effort. 
• High level of organisational and communication skills.

Demonstrated experience or skills in:

• Achieving agreed goals in line with individual and team plans.
• Building effective working relationships with stakeholders at all levels.
• Balancing competing priorities such as, answering incoming calls, processing personal loans, serving members at the counter, and continuous learning and professional development. 
• Developing effective relationships with your people leader, peers, and colleagues who may work across various locations.
• Using Microsoft Office applications to create relevant documents. 

This position serves as an excellent entry point for someone looking to take their customer service skills into the banking sector, offering you an incredible opportunity to showcase your work ethic and skills. 

The successful candidate can expect access to our Competency based pay structure in which they will have the option to increase their earning potential as they grow within the role. 

We count on you. And you can count on us.

We have a great range of employee benefits including:

• Corporate wardrobe allowance.
• Support in obtaining your Tier 2 certification and offer ongoing professional development opportunities.
• Savings and discounts across our range of products and services.
• A "Thank you" day - each year our employees receive one additional day of paid leave.
• Access to our internal "reward and recognition" platform - vouchers, discounts, e-cards and much more!

Interested? We'd like to hear from you. Click to apply.

Defence Bank is committed to providing equal opportunities for employment. We encourage people from different cultural backgrounds, people from different ethnic origins, and people with disabilities to apply so our team reflects our diverse community.

All successful candidates will be required to complete employment checks prior to an offer of employment.