Member & Guest Relations (Including Reception)

Wyong Golf Club is situated on the beautiful NSW Central Coast, occupying approximately 65 acres of pristine land and only a 15-minute drive from the M1 Pacific Motorway, Wyong exit.

The club has 1200 golf members, 4500 social members and over 60 staff.

We are currently looking for a Part Time Guest Relations/Receptionist to work 20-38 hours per week. This role does offer flexible working conditions but will involve weekend work. This role will be heavily focussed on membership management for both golfing and social memberships as well as day to day operations of the reception area. 

Guest Relations Job Requirements

• Previous experience as a Guest Relations Officer or Receptionist
• Familiarity with hospitality industry standards and regulations (RSA, Clubs Act, MVSE etc). 
• A current RSA and RCG certificate. 
• Computer literacy, especially in member based programs (MiClub) is preferred, but not essential.
• Computer literacy in Excel, Word, Outlook and various social media platforms and venue booking systems.
• A customer-oriented and professional attitude
• An outgoing personality and pride in personal presentation
• Outstanding communication abilities
• Excellent organisational, administrative and time-management skills
• Knowledge of golf desired, but not compulsory
• Be able to work autonomously or as part of a small team
• Strong problem solving and critical thinking abilities with the ability to multi-task

Responsibilities

• As first point of contact, provide information about the club, golf course and promote services via interclub, telephone or email contact
• Address customer complaints and escalate to relevant person when needed
• Maintain membership database 
• Managing administrative tasks like processing payments, cash handling, data entry, word processing 
• Answering customer enquiries via telephone and email
• Assisting with administrative activities associated with provision of membership services, hospitality, golf and clubhouse services
• Provision of day-to-day administrative support to the management team as required. 

Applications in writing - Must include Resume and Cover Letter.