Member Services Adviser - Vic

MDA National are looking for an experienced service professional who thrives in a team environment to join our Melbourne office. 

For this permanent full-time position, we are seeking someone who displays a strong passion for customer service and experience.

The Company 

MDA National is a not-for-profit doctor's mutual, also known as an MDO (Medical Defence Organisation). We exist solely to protect our members at every stage of their career and promote good medical practice throughout Australia. We have been supporting medical practitioners to keep on practicing with confidence since 1925. Remaining true to our 'doctors for doctors' ethos, we are owned and governed by doctors, caring for the wellbeing and interests of doctors. 

We take pride in a workplace culture focused on people, collaborative relationships, and continuous improvement. With our commitment to personal growth and development, great leaders, and passion for excellent member service, we provide an environment which encourages you to be the best version of yourself.

The Role

We are looking for an experienced service professional to take on a role as Member Service Advisor and provide services relating to Membership and Insurance and resolving enquiries via phone, email and digital channels.

To be successful in the role, you will need to demonstrate:

• Strong customer service skills with a genuine passion for delivering exceptional and quality service.
• Excellent listening and communication skills; verbal and written skills that can be tailored to suit the individual needs of each Member.
• The ability to deliver our Member Value Proposition to obtain new members and retain existing.
• Strong attention to detail.
• Strong problem-solving capability.
• The ability to work autonomously and within a team environment.
• Computer literacy including proficiency in the Microsoft Office suite.

Key responsibilities include:

• Servicing Member enquiries via various contact channels
• Acquiring new Members and retaining current Members, promoting the features and benefits of MDA National’s value proposition
• Contributing to continuous improvement initiatives to optimise our Member service experience
• Responding to enquiries and actioning relevant activities in relation to Government Schemes.
• Collaborating with and supporting other functions including Business Development, New Business and Underwriting as required.

If you would like to view a complete list of the responsibilities and competencies required of the role, please scroll down for details on how to obtain a copy of our position description document. 

What's on Offer

• Attractive remuneration
• Fantastic opportunity to join a well-established organisation with an outstanding team culture.
• Contemporary approach to staff development.
• Commitment to flexible working including a hybrid working environment.
• Central Melbourne Office Location close to public transport links and public parking options.
• 24/7 access to Employee Assistance Program.
• HBF health insurance discount option.
• Generous health & wellbeing allowance in addition to salary package.
• Income protection insurance.
• 5 MDAN Additional Leave days per annum.
• Up to 10 weeks Paid Parental Leave.
• Opportunity to purchase 2 weeks additional leave per year.

How to Apply

Please click the ‘Apply’ button and upload a copy of your CV and cover letter.

We invite you to visit our website and LinkedIn for further information on MDA National’s work, culture and values:

Our website: https://www.mdanational.com.au/   

Our social media: https://www.linkedin.com/company/118617/