Member Services And Event Manager

Member Services and Event Manager – Boutique Global Education and Consulting business 

The Company:

For thirty years, we have been a leader in the provision of training, education, coaching and technology to the accounting and consulting industry to support them in building high performing advisory businesses. We have a membership community spread across 12+ countries and are seen as innovators in the industry who simplify complexity in business. As a family business, founded in Melbourne, Australia we are driven by our strong core values in all aspects of decision making and client engagements. We have a fantastic head office team based in Hawthorn East, Victoria and local representation in our core, global markets.

The Opportunity:

We are looking for a highly organized and detail-oriented Member Services and Event Manager to join our boutique team primarily looking after our global advisor community. The Member Services and Event Manager will be responsible for the planning, coordination, and execution of all advisor related training events globally (including our annual global conferences), new advisory client onboarding and ongoing member success . The ideal candidate will possess strong event management skills, excellent communication abilities, a thirst for learning and a passion for delivering fantastic client outcomes. 

Flexibility in role:

Our head office is in large, newly fitted out offices in Hawthorn East, Victoria with convenient access to the freeway and Tooronga train station nearby. This role while being advertised as a full-time role is open to the right candidate to be pro-rata 4 days a week instead of 5 days if that is preferred. There is also flexibility to have 1 to 2 days being home based with at minimum 3 days in the office to provide further flexibility. 

Responsibilities:

• Work alongside with the Operations Manager to develop annual event timelines and logistical plans.
• Manage the planning and execution of all aspects of events (including global conferences), including venue selection, flight bookings, presenter management, logistics, and on-site coordination.
• Assist in the preparation of event materials such as PowerPoints, agendas, handouts, name badges as required for various events in conjunction with our in-house graphic designer.
• Co-ordinate the creation of event invitations, sending of invitations to customers and follow-ups in a timely manner via our salesforce.com platform.
• Serve as a primary point of contact for event attendees, addressing inquiries, registering attendees and troubleshooting issues as they arise.
• Ensure all event aspects are delivered on time, with high customer satisfaction and within budget.
• Conduct site visits and inspections to evaluate venue suitability and address any logistical challenges.
• Attend and provide front of house duties at various in-person events such as our Asia Pacific annual conference and Victorian based events.
• Managing all aspects of event management, administration and customer success through our salesforce.com and Microsoft teams systems.
• Co-ordinate and be the primary contact point for onboarding and on-going customer success for new advisor community members joining globally 
• Reviewing and providing regular updates on advisory community  customer success metrics
• Proactively working with members of our advisory community via email, phone and teams calls to ensure they are gaining maximum value from their membership of our advisory community especially during onboarding phase
• Setting up joining packs for new members and sending them globally
• Some minor office administration tasks as required

Skills and Experience:

• Previous experience (3 years minimum) in event management, member community management and/or customer success roles.
• Strong interpersonal and communication skills, with the ability to interact effectively with diverse stakeholders in multiple countries.
• Strong organizational and time management skills, with the ability to prioritize tasks and meet deadlines in a fast-paced environment.
• Thirst for learning and on-going self-education.
• Flexibility to attend to urgent emails or customer requests after hours if required. Flexibility to attend annual conference often inter-state as part of role.
• Team player, self- motivated, problem solver, mature, proactive, strategic and with high emotional intelligence. 
• High Proficiency in MS Word, MS PowerPoint and MS Teams.
• Previous experience in working effectively with various cloud based platforms and applications. 
• Happy to work in boutique, fun team environment