Member Services Officer

Genesis Health & Fitness Southside are currently seeking a full-time Member Services Officer to join our team!

This is a great career opportunity for someone wanting to get into the Genesis Group of Clubs and receive the support to be developed further into an outstanding leader.

 The Role

Our Member Services Officers are the heart of our business providing important services such as Sales and Reception to our members, casual users and potential new members in accordance with our established operational routines and procedures.

The role involves prospecting, touring, closing and getting referrals for future sales. They will actively seek new business for the club, representing the facility and Genesis in a positive and professional manner.

 As a Member Services Officer your key responsibilities include: 

• Building and maintaining relationships with potential and current members through effective communication and exceptional customer service.
• Conducting tours of the gym and providing information on membership options and benefits.
• Meeting and exceeding membership sales targets monthly.
• Following up on leads and enquiries to convert them into membership sales.
• Work with the wider team to create business opportunities and implement effective marketing and promotional strategies within the local market.
• Maintain accurate records of membership sales, enquiries and customer interactions in our CRM system.

Requirements: 

• Strong interpersonal and communication skills with the ability to build rapport with a diverse range of people.
• Strong organizational and time management skills with the ability to multitask and prioritize work.
• Experience in a sales or customer service role is desirable but not essential. Full training is provided. 
• Working knowledge of social media platforms including Facebook and Instagram is desirable but not essential. 
• Knowledge of fitness and gym equipment is desirable but not essential.
• Availability to work flexible hours including some evenings and weekends.

You'll be rewarded with: 

• Fitness Industry Award wages + superannuation 
• Attractive performance-based commissions 
• Ongoing training and career opportunities 
• A free gym membership!

Apply now! 

If you are passionate about health and fitness and thrive on delivering exceptional customer service, we want to hear from you!

Please submit your CV and a cover letter outlining your experience and suitability for the role to ********@genesisfitness.com.au or click apply now.