Member Services Officer

MEMBER SERVICES OFFICER

UNITED WORKERS’ UNION

The United Workers Union is seeking a highly motivated individual to work in our Member Services Team in Sydney or Perth in a fixed term 12-month role. 

The role of the Membership Services Team is to deliver exceptional day to day services to United Workers Union members and to provide high quality and consistent data entry.

ABOUT UNITED WORKERS’ UNION

United Workers’ Union is a powerful member-led union whose sole purpose is to serve the collective interests of members in workplaces and communities by winning significant and long-lasting gains. The Union is driving change by growing union membership, developing leadership amongst our members, encouraging active member participation in the union, building and enforcing standards in our sectors, and campaigning both politically and in the community.

As a union with a proudly diverse membership, we are committed to equity and inclusion; and continuing to build a union that is truly representative of the workers we cover. We encourage applications from people of Aboriginal and Torres Strait Islander backgrounds, people from diverse cultural and linguistic backgrounds, LGBTQIA+ people and women.

The United Workers Union is proudly affiliated with the Australian Labor Party.

KEY RESPONSIBILITIES

• Deliver a professional service to all members of the Union, including staffing inbound phone lines.
• Deliver a professional service to all members of the Union
• Process membership transactions including new members, financial transactions and resignations.
• Ensure quality of data entry and take steps to enhance where possible.
• Resolve and escalate queries as necessary.
• Adhere to existing working practices, methods, and procedures.
• Maintain confidentiality and observe data protection and associated guidelines.
• Carry out any other reasonable duties and responsibilities within the overall function, commensurate with the grading and level of responsibilities of the post.
• Ensure that the Union’s values of equity, diversity and inclusion are upheld and promoted.

KEY SELECTION CRITERIA

A Member Services Officer demonstrates:

• Excellent customer/member service skills;
• Attention to detail and excellent data entry skills;
• Ability to take direction and follow process;
• Excellent verbal and written communication and liaison skills;
• Intermediate Microsoft Office& Excel skills;
• A commitment to the United Workers Union values.

To perform this job, you will also be required to have or obtain and maintain:

• Right of Entry Permits; and 
• Immunisation against COVID-19 or have a medical exemption

REMUNERATION

An attractive remuneration package will be offered to the successful applicant, which will include:

• 16% superannuation;
• 4 weeks annual leave plus 25% leave loading

HOW TO APPLY

Please submit your resume, together with a cover letter addressing the selection criteria to Julie Korlevska, Deputy Director (People, Culture and Change) through the UWU Careers Portal  

CLOSING DATE

Completed applications must be received by 4pm (AEDT) Friday 31 May 2024.

For further information about the role, please email **@unitedworkers.org.au