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Form of workDrive & empower a team to deliver organisational excellence. Opportunity to work for Australia's leading mortgage & finance brokers association!
- Membership Experience Manager
- Mortgage & Finance Association of Australia (MFAA)
- NFP Member Association
- Full Time, Permanent - WFH & WFO (Hybrid Working)
- Sydney CBD, 2000, NSW
- $125k - 135k + Super – depending on experience.
The Mortgage & Finance Association of Australia (MFAA) is the Not-for-Profit national peak member organisation for professional mortgage and finance brokers, mortgage managers and aggregators. MFAA’s purpose is, “To empower our members to prosper and thrive, ensuring Australians benefit from competition and choice.”
About the Role
In this role, you will lead and manage the Membership Experience team in the delivery of member products and services to amplify MFAA’s brand and foster growth and member engagement. You will be involved in strategically reshaping the value provided to members, evaluating, and innovating the existing membership journey, and processes, and making impactful changes to enhance the overall member experience and value proposition.
About the Person
You will have a passion for and experience in strategically leading and empowering a team in delivering membership products and services. You will be a result-driven professional and be able to understand the membership journey and value. You will possess strong project management skills, be solutions-focused, adaptable and a team player.
We are looking for an experienced and transformational people leader. Experience in membership, financial services and/or the mortgage broking industry is desirable but not essential.
Duties include but are not limited to:
- Lead and empower a team to deliver value-driven member experience.
- Collaborate with various internal teams to review and innovate the membership journey, products, and services.
- Implement strategies and initiatives to drive member engagement and growth.
- Provide effective leadership to drive the performance and capabilities of the team.
- Build and maintain sustainable partnerships with members, staff, and stakeholders.
- Conduct research, reporting, and analysis of member insights.
- Manage the CRM, member system incidents and administrative duties as required.
- A strong understanding of or willingness to learn the Mortgage Broking industry and/ or financial services.
- Transformational leadership approach with experience managing and building team capabilities.
- A strong strategic thinker and passionate about improving member/ customer experience.
- Result-driven and excellent project management skills.
- Strong communication and stakeholder management skills
- People and solutions focused.
- A can-do attitude, adaptable and proactive.
- Highly collaborative, inclusive and a small business mentality.
- Work with a collaborative and passionate team
- Flexible hybrid working arrangements are available.
- Professional development opportunities available
If you feel you meet the above criteria, please APPLY NOW!
Alternatively, please call Emma on 02 9093 4933 or email emma.witheriff@beaumontpeople.com.au for more information.
Please apply as soon as possible as applications will be reviewed on an immediate basis.
Beaumont People specialise in temporary, permanent and contract recruitment for NFP organisations including membership, associations, peak bodies, and the arts. We have been contracted to recruit this role on a retained basis therefore please direct all enquiries to Alyssa at alyssa@beaumontpeople.com.au or call 02 9093 4925.
At Beaumont People, we believe a diverse workplace is a happy workplace, and we love working with organisations that feel the same way. We encourage applications from people of all different backgrounds, including Aboriginal and Torres Strait Islander peoples, people from CALD backgrounds, and people with disabilities. We do not discriminate on the basis of race, religion, sexual orientation, gender identity, national origin, age, disability, marital or parental status. Should you require a reasonable accommodation to be made for your application to be assessed we would be more than happy to discuss how that can be arranged.
