AddressFresh & Save Armidale
Experienced Customer Service Manager
Fresh & Save Australia is a family owned & operated business.
We are a warehouse format supermarket, stocking an adequate range of grocery goods to satisfy 95% of Australian consumer’s needs. We have an extensive fresh food offer with onsite butchers in all stores and full scratch bakeries in our larger stores.
Fresh & Save is a limited range, no frills format that aims to deliver significant savings to our customers for a full basket versus our competitors, while still stocking all the brands Aussie’s know & love.
Fresh & Save aims to be the supermarket of choice & dominant retailer in our catchments.
We are a dynamic and fast-growing independent group that offers a variety of career opportunities at all levels in supermarket retailing, from Customer Service to Store Management.
We are seeking passionate, enthusiastic, and experienced team members to contribute to our business’ success!
Full Time - 38 Hours (includes a Weekend Day) – Level 6
Experienced Customer Service Manager
The successful candidate will be able to demonstrate the below qualities;
- 3+ Years of Customer Service Management or Supervisor Experience
- Exemplary Customer Service Skills
- Comfortable dealing with customer complaints & has the ability to resolve promptly to everyone’s satisfaction.
- Understand financial reporting – Wage performance.
- Must be hands on.
- Computer Literate – POS Programs, Rostering Systems, Microsoft Suite (Outlook, Word, Excel etc.)
- Must be Physically fit & enjoy physical work.
- Excellent planning skills.
- Excellent Communication skills with direct team & other members of the senior management team.
- Ability to manage a team – includes training, direction, & follow up.
- Adopts a “Service First” mentality.
- Employs a positive attitude towards all situations.
- Ability to recognise & resolve issues promptly.
- Extremely high attention to detail.
- Provide helpful and efficient Customer Service & model appropriate behaviour.
- Enjoys working as part of a team & leads by example.
- Ability to work autonomously as required.
- Understands the importance of following Food Safety & WHO&S programs.
