Membership Liaison Manager

Fantastic "hands on" role to grow and maintain the Club's Membership base & be the primary point of contact to ensure a positive Member experience.

• Well established Gold Coast Hospitality and Sports Club
• Positive culture and supportive Management Team
• Support a Membership Base - 3200

About the Role
Our Client is a highly regarded function and event venue on the Gold Coast and is also home to several highly anticipated major sporting events in the region.
An exciting opportunity is now available for an experienced and highly motivated Membership Liaison Manager who will be responsible for communicating and liaising with Members regarding upcoming events, promoting membership opportunities and pro-actively growing the membership database. An integral part of this role involves being in attendance at regular events and engaging with Members to ensure they are provided with an outstanding experience and treated with genuine care throughout every point of contact. Note; this position will be Tuesday to Saturday.
What’s great about this role:

• Central Gold Coast location with free onsite parking
• Monthly employee lunches
• A work culture that encourages team collaboration
• Supportive executive management team

Duties:

• Communicate regularly to members regarding news and updates about the Club
• Create plans for monthly member promotions and initiatives to increase member spend
• Prepare Event sponsorship advertising, promotional material and signage for Sponsors
• Build the membership base via forming new relationships with third party organisations
• Attend weekly events and be the contact point for Member feedback and complaint resolution
• Maintain membership database, member portal and members website page
• Maintain a Membership Kit both online and printed, together with improvements to the Membership Renewal and New Member strategies
• Provide Management and the Board with regular reports and updates on membership and growth strategies

Skills and Experience:

• Minimum 3 years in a Membership Lead Role, preferably within a Sporting Club environment
• Demonstrated experience in implementing and executing strategies for attracting and growing the membership database
• High level communication skills, with the ability to deal with people across all demographics
• Strong organisational skills, with the ability to forward plan and manage changing circumstances
• High attention to detail, ability to multi-task and meet tight deadlines
• High level computer skills with the ability to produce meaningful Management reports

How to apply
All applications are to be submitted online with a resume and cover letter outlining your suitability for this role – click APPLY. We will be reviewing applications as they are received so apply today! Please note only candidates that meet our client’s selection criteria will be contacted.
JOB ID; LB 12700/1.0