Membership Services And Administration Officer

The Franchise Council of Australia (FCA) is the leading organisation representing the franchise sector in Australia. Our mission is to support, promote, and advocate for the interests of franchisees and franchisors, fostering growth and excellence in the industry.

Position Overview:

The Franchise Council of Australia is seeking a dedicated and customer-focused Membership Services and Administration Officer to join as a key member of the membership team reporting to the National Membership Manager. The Membership Services and Administration Officer will be a key point of contact for members, providing exceptional service and support, addressing inquiries, and ensuring member needs are met effectively and efficiently, you will play a key role in driving membership growth. Whilst advertised as a full time position, part time will be considered for the right candidate.

Key Responsibilities:

Member Support & Relationship Management: Serve as contact for FCA members, addressing inquiries, resolving issues, and providing information about membership benefits and services.

Onboarding: Assist new members in the onboarding process, ensuring they have access to resources and information relevant to their membership level.

Membership Renewals: Coordinate the membership renewal process, send reminders, and assist members with the renewal process to maintain a high retention rate.

CRM Management: A newly enhanced website is currently being launched which the Membership Services and Administration Officer will play an integral role with members.  The ability to maintain accurate and up-to-date member records in the organization's database, ensuring data integrity is essential.

Feedback and Reporting: Collect member feedback and insights to help improve member Services and report on member engagement and satisfaction.

Experience:

• Excellent interpersonal and customer service skills.
• Strong organizational skills with attention to detail.
• Effective written and verbal communication abilities.
• Proficiency in using Microsoft Office Suite and database management.
• Ability to work collaboratively in a team and independently.
• Prior experience in a customer service or member services role including CRM experience.

Benefits:

• Competitive salary and benefits package.
• Opportunity to work with a dynamic team in a supportive and collaborative environment.
• Exposure to the franchise industry and networking opportunities.
• Professional development and growth potential.

How to Apply:

Interested candidates should submit the following:

1. Resume highlighting relevant experience and qualifications.
2. A cover letter explaining why you are interested in the position and how your skills align with the FCA's mission.

Please note this role is based in our office centrally in Melbourne, there is no option for a remote or hybrid role.