Address
Form of workAbout the Role
As a qualified and experienced Registered Nurse, with demonstrated experience in the Mental Health setting, you will join our team to support a national, virtual, public health information service.
These are fantastic opportunities to Work from anywhere across Australia, even from the comfort of your own home!
You will provide clinical advice and triage for Mental Health in conjunction with seamless customer service to our client’s customers via inbound calls, outbound calls, follow up calls and SMS’. The role also involves review of referrals-in and development of referrals-out. These activities adhere to a strict scope of practice defined by our client and your level of professional qualification.
You will document all interactions in accordance with applicable standards, guidelines and work instructions. The role also requires you to identify and escalate incidents and concerns in line with Serco’s Clinical Governance Framework and ensure protection of personal information in accordance with Serco and our client’s policies and procedures. Individual and team performance targets are specified by contractual agreement between Serco and our client.
About You
You have a professional, patient, and friendly manner and enjoy interacting with patients and assisting with various healthcare needs.
You enjoy working independently as well as part of a multidisciplinary team, with a commitment to delivering safe, efficient and high-quality care. You take pride in contributing to the delivery of the highest standards of care to patients.
You are collaborative with a strong customer service focus, and the ability to build rapport and trust quickly and easily. A quick problem solver, able to ‘think on your feet’ with a strong governance and compliance background is a must.
Respectful and professional, you demonstrate exceptional moral values in everything you do.
To be successful in this role, you will have:
- Bachelor of Nursing or Equivalent
- Minimum of 3 years full-time (or part-time equivalent) in a Mental Health setting (including primary care Mental Health); or Minimum 12 months demonstrated duration of Mental Health practice since completion of a post graduate Mental Health
Qualification
- Minimum of 3 years full-time (or part-time equivalent) clinical experience in the last 5 years
- Current and ongoing unconditional and unrestricted registration as a Registered Nurse with the Australian Health Practitioner Regulation Agency (AHPRA)
- Recent and ongoing participation in Continuous Professional Development (CPD) activities in accordance with AHPRA including a minimum of 10 hours annual specifically to Mental Health
- (Desirable): Possession of or progression towards an appropriate post graduate qualification (Mental Health Nursing)
- Strong verbal, listening and written communication skills
- Demonstrated ability to work independently as well as part of a multidisciplinary team
- National Police Check and clearances as per requirement from the client
- Strong computer and IT competency with demonstrated digital capability to enable navigation of multiple systems including clinical decision-making software.
- Fluent in English – both verbal and written
- (Desirable): Experience in inbound, outbound call handling and correspondence
Rewards & Benefits
- Be part of an amazing culture, based on the values of trust, care, innovation and pride
- Paid annual and personal leave (For Full Time/Part time Employees)
- Retention Bonus currently on offer.
- Referral Bonuses available as part of our 'Refer a Friend' programme
- Join a dedicated team of collaborative and supportive health professionals
- Gain access to Global Employee Networks that embrace diversity and inclusion
- ‘Start with a job and stay for a career’ with extensive employment and growth opportunities across Serco’s many contracts
- Meaningful work providing healthcare supporting services to the community
- Variety of lifestyle discounts through the Serco Benefits program including discounts with Apple, Qantas, Hoyts Cinemas and more!
- Plus, ongoing 24/7 immediate Mental Health and counselling support via our Employee Assistant Program (EAP)
About Us
At Serco, you’ll be part of a team of more than 50,000 people delivering essential services on behalf of governments and organisations around the world. We apply world's best practice, insights and technology across six key sectors: Citizen Services, Defence, Healthcare, Immigration, Justice and Transport. But no matter your role or where you’re based, we each share the same goal – to bring service to life to make a positive difference every day. To learn more please visit www.serco.com/aspac
Join Us
If you are inspired to make a positive difference and would like to be considered for this opportunity, submit your application by clicking the 'Apply Now' button.
If you would like to learn more about these and other opportunities available, please visit www.serco.com/aspac/careers to find out more.
Serco and Proud
At Serco, not only is the nature of the work we do important, but everyone also has an important role to play from caring for vulnerable people to managing complex public services. We are a team of 60,000+ globally and 16,000+ in Asia Pacific responsible for delivering essential public services in areas including defence, justice, immigration, healthcare, facilities management and citizen services.
Serco’s values of Trust, Care, Innovation and Pride underpin everything we do. We are curious, creative and collaborative. Our people matter and make a difference every day.
We seek and celebrate diversity and encourage applications from all backgrounds and cultures including Aboriginal and Torres Strait Islander people, LGTBQI+, veterans and people with disability. By joining Serco you will have access to Employee Networks led by colleagues who are passionate about diversity, inclusion and belonging #indigenous
