Merchant Specialist

Job Description:46256 - Merchant SpecialistFull-Time PermanentLocation: Sydney, NSWHybrid workingHow will I help?This role sits within the Targeted Merchant Growth Squad within the Merchants Village. This team is accountable for driving growth in the Merchant Acquiring portfolio from small to enterprise merchants. The team is responsible for being the conduit between product and customer facing teams, developing out targeted industry verticals solutions to target growth, and identifying key capabilities required to drive growth.You will play a critical role in contributing to future payment designs and be accountable for meeting profitability measurements in a continually evolving market. You would be required to perform both as a sales function as well as merchant product manager. Driving Westpac sales aspirations, liaising with bankers and product manager to align appropriate solutions for new to bank prospects. Confident and driven you will be required to pitch to Australia's largest corporates and state governments on Westpac's suite of merchant solutions.Key Accountabilities:

• Own significant projects to implement complex and bespoke merchant solutions to Westpac's largest merchant customers.
• Identify industry verticals with potential to acquire significant market share.
• Identify, engage, and manage enterprise merchant sales opportunities with our institutional client facing team. Act as a subject-matter expert on deal teams for enterprise merchants.
• You will be required to build and nurture influential partnerships with key stakeholders in the business. Act as a conduit between the sales, product, and project teams in support of the development of bespoke merchant solutions for our enterprise clients.
• Provide technical post-sales support to our enterprise clients post implementation in partnership with the institutional client facing team.
• Lead the project team as the Product Owner to deliver customised, complex requirements for a large enterprise merchant including being the point person for BAU enquirers and escalations for the client.

What's in it for me?You'll play a significant part of the future of a business that has been around for 200 years. Our purpose is creating better futures together. So, we'll back you in the development of your career, internal career prospects, and flexible working. You'll also keep learning to grown, backed by a fantastic team of people with a can-do, supportive structure. Whatever shape your family takes, we offer generous paid and unpaid parental leave for your nominated primary and support carers. This includes leave to organise adoptions, surrogacy, and foster care arrangements. And we continue to pay your super contributions while you take all the time you need to get your new family settled.What do I need?

• Extensive experience in sales, relationship management or product management.
• Experience in banking/finance from an institutional/commercial banking background.
• Knowledge of agile methodology to deliver complex merchant solutions.
• Demonstrable current experience in payments, consulting (relevant business areas), or corporate sales.
• Strong grounding in e-commerce platforms and their application.
• Up-to-date knowledge of the regulatory and compliance landscape for merchant payments.
• Technical knowledge of 3DS, tokenisation, PCI/DSS requirements would be an advantage.
• Excellent communication written and verbal.
• Growth mindset, with strong commerciality.

What's it like to work there?We aim to provide one big, supportive team to help us achieve our purpose of creating better futures together. As an equal opportunity employer, we're proud to have created a culture and work environment that values diversity and flexibility - and champions inclusion.How Do I Apply?Start here. Select the APPLY or APPLY NOW button.At Westpac we are committed to providing a supportive culture and creating diverse, inclusive, and accessible workplaces, branches, products and services for our customers, employees, and community. This role is open to experienced candidates seeking a discussion around workplace flexibility. We invite candidates of all ages, genders, sexual orientation, cultural backgrounds, people with disability, neurodiverse individuals, and Indigenous Australians to apply. If you have questions about the recruitment process, please email talentacquisition@westpac.com.au.Do you need reasonable adjustments during the recruitment process?We can provide reasonable adjustments for individuals with disability and/or neurodiversity. If you require an adjustment to be made during the recruitment process at any stage, please call 1800 655 592 Option 2.3 or email talentacquisition@westpac.com.au