Merchant Payment Specialist

Do the work that matters
As a Merchant Payment Specialist, you will uncover insights for the Bank to help merchants grow and fulfil requests in relation to Merchant products.
See yourself in our team
You will be a brand ambassador for CommBank Merchants and will help find opportunities for CommBank to help Australian businesses grow. You'll use insights and deep CommBank product knowledge to educate and support merchants, understanding how our ecosystem of products can fit different types of businesses. You will work with merchants of all sizes, from small to large businesses, and will report to the Team Manager.
Responsibilities

• Connect with customers by email and phone, quickly establishing trust and building value.
• Prioritise your pipeline daily for maximum efficiency.
• Understand complex requirements and help create custom solutions.
• Maintain current knowledge of the CommBank product ecosystem and how this may help customers to further grow their businesses.
• Create a great first impression for prospective CommBank merchants by using storytelling, case studies and other materials to inspire them about how CommBank could benefit their businesses.
• Represent CommBank and our 'Pay and Get Paid' product ecosystem in the national market.
• Keep up-to-date with the latest business, industry and product trends.
• Maintain current understanding of solutions based conversations and processes.
• Maintain accurate sales and service data and documentation using business tools.
• Adhere to risk policies and schemes relevant to the role and industry.

What we are looking for

• Previous customer service experience and exceptional customer service skills is essential
• Finance experience or an interest in banking is desirable
• Someone who thrives in a busy environment
• The ability to master different technologies and multitask
• The ability to handle customer complaints in a professional and efficient manner. Having a resilient nature is essential in this role
• Someone with a strong risk mindset
• Someone who is proactive in their development and the development of their colleagues

Roster
Our customers are at the centre of everything we do. To be there for them every step of the way we'll need you to commit to a rotating roster which operates between the hours of:

• Monday - Friday
• 8.00am - 8.00pm AEST
• Initial 3 weeks classroom training in office
• 6 month probation period working from office. Options to work from home after you have completed training and probation provided all performance expectations are met

Where will you go?
This role is something you can really sink your teeth into, and most people stay in the role for over 12 months. If you live the values and demonstrate the people capabilities we can offer great opportunities.
Whether you want to move across the organisation or up into a leadership role, the way you live the values and demonstrate the people capabilities are key. Use the capabilities required for this role as a guide to the critical skills and behaviours you need for your next move.

Whether you're passionate about customer service, driven by data, or called by creativity, a career here is for you.

Our people bring their diverse backgrounds and unique perspectives to build a respectful, inclusive and flexible workplace. One where we're driven by our values, and supported to share ideas, initiatives, and energy. One where making a positive impact for customers, communities and each other is part of our every day.

Here, you'll thrive. You'll be supported when faced with challenges, and empowered to tackle new opportunities. We really love working here, and we think you will too.

We're determined to make a real difference for Australia's first peoples. We encourage all interested applicants to apply.If you're already part of the Commonwealth Bank Group (including Bankwest), you'll need to apply through Sidekick to submit a valid application. We're keen to support you with the next step in your career.