Microsoft Exchange / Skype For Business System Admin

Must be an Australian citizen
Must have Baseline Clearance

Role Description

The System Admin is responsible for complex activities and tasks relating to monitoring and maintenance of ICT servers and software.  The System Administrator will conduct these activities whilst working cohesively and flexibly with related stakeholders to the Australian Signals Directorate (ASD).

SFIA Level of Responsibility Required

Description Below
The Specified Person will be expected to demonstrate attributes of SFIA Level of Responsibility 4

SFIA Skills Required

Description Below
SYSP 4
ITOP 4
USUP 4

Other Skills and Knowledge

Statement of Suitability Against Other Skills and Knowledge

1. Experience in the successful delivery of complex ICT outcomes across an Enterprise.
2. Proven experience in Microsoft Exchange / Skype for Business along with its roles and features.
3. Demonstrated experience and understanding of ITIL processes and procedures is considered advantageous

  
Major Responsibilities:           
  
Statement of Suitability Against Major Responsibilities

1. Administer, monitor and maintain complex Microsoft technologies. Provide advanced skills in delivery of services to ICT platforms utilizing Commonwealth approved designs.
2. Manage, maintain, and administer complex Microsoft Exchange and external email gateway environments.
3. Manage, maintain and Administer Microsoft Skype for Business.
4. Create and maintain PowerShell scripts used for ad-hoc tasking and system automation.
5. Develop, maintain, and perform operational procedures and document changes to ensure operational tasks are performed reliably and consistently to reduce the risk of unplanned outages.

Other Features of the Role (e.g. location, travelling, shift hours,)
Service Provider Response

1. Role is Canberra based. There may be a requirement for occasional interstate travel.
2. There will be a requirement to undertake occasional planned work outside the core hours, preferably during a maintenance window.

SFIA Core Competencies

SFIA Level of Responsibility 4 (LOR4)

Autonomy

Works under general direction within a clear framework of accountability. Exercises substantial personal responsibility and autonomy. Uses substantial discretion in identifying and responding to complex issues and assignments as they relate to the deliverable/scope of work. Escalates when issues fall outside their framework of accountability. Plans, schedules, and monitors work to meet given objectives and processes to time and quality targets.

Influence

Influences customers, suppliers, and partners at account level. Makes decisions which influence the success of projects and team objectives. May have some responsibility for the work of others and for the allocation of resources. Engages with and contributes to the work of cross-functional teams to ensure that customers and user needs are being met throughout the deliverable/scope of work. Facilitates collaboration between stakeholders who share common objectives. Participates in external activities related to own specialism.

Complexity

Work includes a broad range of complex technical or professional activities, in a variety of contexts. Investigates, defines and resolves complex issues. Applies, facilitates and develops creative thinking concepts or finds innovative ways to approach a deliverable.

Business skills

Communicates fluently, orally and in writing, and can present complex information to both technical and non-technical audiences when engaging with colleagues, users/customers, suppliers and partners. Selects appropriately from, and assesses the impact of change to applicable standards, methods, tools, applications and processes relevant to own specialism. Demonstrates an awareness of risk and takes an analytical approach to work. Maximises the capabilities of applications for their role and evaluates and supports the use of new technologies and digital tools. Contributes specialist expertise to requirements definition in support of proposals. Shares knowledge and experience in own specialism to help others. Learning and professional development — maintains an awareness of developing practices and their application and takes responsibility for driving own development. Takes the initiative in identifying and negotiating their own and supporting team members' appropriate development opportunities. Contributes to the development of others. Security, privacy, and ethics — fully understands the importance and application to own work and the operation of the organization. Engages or works with specialists as necessary.

SFIA Professional Skill Level Description
ITOP 4

Provides technical expertise to enable the correct application of operational procedures. Contributes to the planning and implementation of infrastructure maintenance and updates. Implements agreed infrastructure changes and maintenance routines. Uses infrastructure management tools to determine load and performance statistics. Configures tools and/or creates scripts to automate the provisioning, testing and deployment of new and changed infrastructure. Maintains operational procedures and checks that they are executed following agreed standards. Investigates and enables the resolution of operational issues. Provides reports and proposals for improvement, to specialists, users and managers

SYSP 4

Monitors system software metrics and adjusts configurations for optimum availability and performance. Reviews system software updates and identifies those that merit action. Configures system software for required functionality and performance. Investigates and resolves system software problems, requesting action from supplier if required.

USUP 4

Ensures that incidents are handled according to agreed procedures. Prioritises and diagnoses incidents. Investigates causes of incidents and seeks resolution. Escalates unresolved incidents. Facilitates recovery, following resolution of incidents. Documents and closes resolved incidents. Contributes to testing and improving incident management procedures.