Mortgage Processing Officer

We have a full time Mortgage Processing Officer role suitable for a licensed conveyancer or experienced paralegal looking to advance their career in the banking and finance sector.
We are seeking a positive and proactive person with proven customer service experience and exceptional attention to detail to join our team as a Mortgage Processing Officer.  

Some of the key tasks include:

• Preparing and sending required mortgage documents according to client’s instructions and regulatory requirements, to ensure compliance.
• Accurately identifying errors and outstanding requirements. This includes informing the client and advising relevant stakeholders of this information.
• Effectively liaise with the required parties via telephone and ensure all client requirements and special conditions have been satisfied, with any issues resolved promptly.
• Loading instructions, fees, and charges into the company’s Database (docuPREP), and updating relevant systems with concise notes.
• Correctly calculate and input of all fees and charges including Government stamp duty, registration costs, lender fees and legal/disbursement fees.
• Preparation of the PEXA workspace or if a paper settlement, then the preparation of settlement instructions. This includes following up cheque directions from solicitors, obtaining payout figures and entering those details into relevant systems (docuPREP and PEXA).
• Prepare certification for clients and request for settlement funds to be transferred to our trust account to enable settlement where appropriate. Ensure lodgement of documents (where applicable) and attend to requisitions received from Land Registry Services within agreed service level agreement timeframes.

About you 
To be successful in this role, you will have:

• Worked as a licensed conveyancer or experienced paralegal with 3-4 years of experience in the banking and finance industry or conveyancing industry
• Strong communication skills, both verbal and written with a high level of accuracy 
• Excellent attention to detail and data entry skills
• Prior customer service experience and ability to prioritise and manage competing deadlines 
• Ability to make sound decisions in a fast-paced and high-volume work environment 

About us

With offices across Australia & New Zealand, First Mortgage Services Pty Limited and First American Title Insurance form part of the First American Financial Corporation.  We offer property risk insurance and premier Mortgage Processing services to our clients. The First American Financial Corporation is a FORTUNE 500® company that traces its history to 1889.
• Hybrid working arrangement 
• Rewards and recognition platform
• Professional development opportunities and employee assistance program 
• Health insurance perks (such as Annual Flu Vaccination program & discounted health insurance) and Novated Leasing options  
• Social Committee (social events and team building activities) 

Our Vision

To consistently provide the best customer experience through and engaged workforce committed to innovation, collaboration, and enduring relationships.
If we sound like a good match then apply now!
Applications close when a suitable candidate is identified so don’t delay your application.
Please note:
A criminal and credit background check, which includes bankruptcy and debt consolidation checks, is required for this role.