AddressInvoCare is an industry leader within the funeral industry, we currently operate over 300 funeral locations, 17 cemeteries and 29 crematoria, throughout Australia, New Zealand and Singapore and growing.
We are seeking an experienced Mortuary Manager to lead our Team of Morticians/Mortuary Assistants and Embalmers on a full time basis.
The Mortuary Manager will provide exceptional leadership to the Mortuary team as well as, providing expertise in the Mortuary area and ensure excellence in customer service.
Duties of the Mortuary Manager include:
- Develop the internal capability of Embalmers and Morticians to ensure collaboration between sites and the delivery of quality outcomes building future leadership capability
- Deliver successful Service Excellence strategies, systems and processes developed in collaboration with the Operation, Regional and Shared Services Managers and teams
- Monitor all mortuaries to ensure all team members accurately follow instructions according to the mortuary instruction forms, mortuary registration documents and checking procedures
- Continually monitor and evaluate workplace operational issues and make improvements
- Promote good mortuary practices and service delivery standards that meet customer and company expectations.
- Where necessary perform body preparation procedures such as manoeuvring, lifting, washing, dressing, and supporting the morticians and embalmers where necessary.
- Ensure that all mortuaries are maintained, cleaned and sterilised including all equipment.
- Understand the Coffin/Casket trimming and engraving process.
- Have an understanding and involvement of funerals, transfers, and viewings.
- Be at ease with death, the expression of grief and handling deceased people.
- Show integrity by being honest, ethical and trustworthy.
- Broad operational management experience in in a service-driven organisation
- Strong people leadership and ability to articulate clear and positive future direction.
- Ability to manage employees operating across multiple sites, structures and environment
- In a fit state of physical and psychological health to be able to handle the inherent requirements of the role.
- Ability to move between strategy and operational execution.
- Good commercial acumen, financial literacy and decision-making skills
- Proven track record of driving and managing business process and cultural change
- Experience in developing and maintaining relationships.
- Current Driver's License
- Mortuary Technicians/Embalmers qualifications desirable
You may not have considered this industry before, but we provide vital services to families to assist them to celebrate the lives of their loved ones in a way that they would have wanted. The benefits you can receive include:
- Reward and recognition programs
- Tailored induction and training programs
- Well designed and fitted out locations with the latest facilities to assist in providing an exceptional client family experience
- Networking opportunities across the business and with peers
- Birthday and paid parental leave after 12 months of service
- Free access Employee Assist Program
- Annual family day social events
InvoCare is proud to provide our employees with a quality work environment and opportunity for both personal and professional growth. If you are looking for a role that makes a difference and supports families in your community, click on apply and submit your application.
To learn more about careers at one of the InvoCare brands please visit our careers page: https://www.invocare.com.au/careers/
At InvoCare we are committed to building a respectful, diverse and inclusive workplace which reflects the communities we serve. We encourage applications from people of all ages, nationalities, abilities, and cultures, and are open to discussing flexibility.
