Motel Host/Breakfast Service

Hillcrest is seeking a professional, energetic & dedicated Host team member to join our team. The Host is a key member of the Guest Services team responsible for the daily operations of the Motel, verifying the accuracy of guest accounts, balancing charges and revenue. This role is pivotal in representing Hillcrest throughout all aspects of the guest’s journey, from pre-arrival to post departure to ensure a memorable and satisfactory experience. To have a sound knowledge of Hillcrest facilities, values and ethos and an ability to confidently sell, manage and embody these values. The capability to professionally and efficiently manage and secure accommodation reservations and ensure an efficient and positive working environment amongst peers and within the Host team. To possess a personalised approach to overseeing a guest’ s stay and a focus to exceed guests’ expectations and anticipate their unspoken ones.

Qualifications & Experience

• Experience in hospitality in a variety of venues will be looked upon favourably; Accomodation experience preferred but not essential.  The intimate service offered in our venue demands a high level of care, an understanding of tailoring service to the needs of the guest and an appreciation for the importance of consistency. Full venue-specific training provided. We are seeking a team member with passion and drive to assist in delivering a memorable experience for our guests.

Tasks & Responsibilities

The full job role will be provided on application. An insight to the role as noted below.

• Representing Hillcrest as an honest, reliable and professional host.
• Coordinates room status updates with the housekeeping department by notification of all check outs, late check outs, early check-ins, special requests, and day use rooms.
• Knowledge of hotel wide daily activities and events / meetings within hotel. Ensures Host team members are accurately briefed and confident discussing these.
• Consistent delivery of superior customer service with high attention to detail.
• Ability to work flexible hours.
• Develops a strong knowledge of the hotel’s facilities and service and of the surrounding community
• Possesses a working knowledge of the reservations department i.e all rates, packages, offerings and policies. Ensuring accurate recording of reservations and all RMS functions.
• Confidence in receiving guest feedback and complaints, follow through to ensure satisfaction and clear communication amongst staff and other departments.

If all of this sounds like you please feel free to apply here!