This role will require you to use your technical expertise to assess motor vehicles along with your exceptional customer service skills to negotiate between RAC, members and repairers; ensuring a fair and reasonable outcome for all.
What will you be doing?
- Assess damaged motor vehicles and caravans and determine damage costs
- Recommend cost effective methods of claim settlement in accordance with policy conditions, manufacturers repair specifications and quality expectations.
- Provide consistent and efficient repair management practices within measured service and cost targets
- Identify and inspect vehicles to compile accurate reports on the extent of accident damage and vehicle condition
- Advise and review assessment reports to validate assessment of quantum position and settlement decisions
- Adhere to Motor Vehicle Insurance and Repair Industry Code of Conduct
- Provide exceptional customer service to members and stakeholders exceeding expectations
- Overcome objections and handle disputes and complaints at first point of contact
What are we looking for?
- Relevant trade qualifications in Panel Beating or Spray Painting mandatory
- Certificate IV in Vehicle Loss Assessing or equivalent post-apprenticeship experience in the motor vehicle repair industry
- Outstanding customer service, negotiation and communication skills
- Demonstrated analytical and problem-solving skills
- Flexibility and enthusiasm in a professional work environment
- Must have a current and unrestricted drivers license
- Quoting or assessing experience within the smash repair industry
- Commitment to putting members at the centre of everything you do
What can we offer you?
- Motor vehicle, mobile phone and laptop to fulfil the duties associated with the role
- A workplace culture where our people feel valued, respected and empowered
- Work in flexible ways that meet work/life commitments and support wellbeing
- Be part of a purpose led organisation that gives back to the WA community
- An environment that values ongoing career development
- Free Roadside Assistance and discounts on RAC products and services including Insurance, Holiday Parks and Resorts, Security, Finance and Auto Services
- Opportunities for community engagement and corporate volunteering
This is a rare opportunity that doesn't become available too often, so if you are interested don't delay and apply today! You can apply with an online application - please send us your CV showcasing what you can bring to the team.
Please note: We encourage you to apply as soon as possible, as RAC reserves the right to close this vacancy without notice.
Applications Close COB Monday 22nd April 2024.
#BetterJourneysRAC
#LI-LH1