AddressLet's Write Africa's Story Together!
Old Mutual is a firm believer in the African opportunity and our diverse talent reflects this.
The role will effectively investigate, adjust and report on assigned claims, thus ensuring containment of all Non Motor claims spend on providing excellent service in setting a culture of best practice within mandated responsibility.
You would:
Process and Understand of Non-Motor claims terms & claim types.
- Should be aware of escalation metrics and approved channels.
- Analyzing a problem and formulating its solving approach
- Identifying signs and details indicating fraud
- Understanding of the non-motor claims policies, activities, and procedures in claims environment.
Understand and Follow the Claims Process
- Providing prompt & correct assessment.
- Explore alternatives available for claims assessing and settlement processes, moderation, building rates and service providers.
- Mapping client needs to company specified.
- Create collaborative relationships with internal and external process improvements designed to enhance the customer experience and value.
- Support implementing of new systems and processes
Delivering the Service to both internal and external stakeholders
- Actively follow service practices to determine the status of customer service and relations.
- Proactively identify customer solutions (process, product, systems) to address changing service requirements, ensure customer satisfaction
- Establish productive operational relationships with key stakeholders in the various channels and administrative teams.
Cost control and governance adherence
- Proactively ensure use of time, of resources, money, materials, or equipment is in line with policies and procedures.
- Comply with corporate governance policies, procedures, and standards.
- Operate within agreed mandates.
Experience, knowledge & skills required.
- National Senior Certificate (NSC)
- Higher Certificate in Short- Term Insurance (NQF 5)
- 3- 5 years Non-Motor Claims Assessment experience,
- Certified and Accredited Fraud Examiner (ACFE),
- Valid South African Drivers Licence
Skills
Analytical Decision Making, Property Valuations, Report Writing
Education
Higher Certificate in Short Term Insurance (Required), Matriculation Certificate (Matric) (Required)
Closing Date
12 April 2024
The appointment will be made from the designated group in line with the Employment Equity Plan of Old Mutual South Africa and the specific business unit in question.
Old Mutual Limited is pro-vaccination and encourages its workforce to be fully vaccinated against Covid-19.
All prospective employees are required to disclose their vaccination status as part of the recruitment process.
Please refer to the Old Mutual's Covid-19 vaccination policy for further detail. Kindly note that Old Mutual reserves the right to reinstate the requirement to vaccinate at any point if it is of the view that it is imperative to do so.
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