Motor Assessor Metropolitan VIC

Motor Assessor | Metropolitan VIC | Tool of Trade vehicle providedAt Allianz, we're proud to be one of the world's leading insurance and asset management brands, with a workforce as diverse as the world around us.We care about our customers, which is why we hire the very best people to further our commitment to securing the future of our customers, partners, and the community so we're ready when they need it most.We offer our people a workplace where everyone feels like they belong, while promoting a culture of lifelong learning, development, and global mobility. Join us and share your ideas, be inspired, give back and feel proud to be a part an organisation doing meaningful work that matters like tackling climate change, mental health, and well-being.Let's care for tomorrow, so we can create a better future together, for everyone. You'll be responsible for

• Completing assessments of motor vehicles in either repair cost or total loss, and providing customers with access to the prompt resolution of complaints, including repair warranty, service related and other issues.
• Complying with motor assessing process, guidelines, allowances. parts policy, severity coding requirements and repairer standards.
• Wherever appropriate, apply repair cost benchmarking, alternative parts reporting, and scorecards to improve repairer performance.
• Contributing to improving the customer service of Selected and non-Selected repairers.
• Wherever practicable complete total loss reports within 24 hours of assessment.
• Understand customer insights and feedback. Act to put the best interests of our customers at the heart of everything we do.

About you

• Trade qualification & significant post apprenticeship experience as a Panel Beater, Spray painter or Motor Mechanic.
• Have a significant understanding of the Motor Vehicle Insurer Code of Conduct.
• An understanding of motor vehicle repair techniques and experience quoting damaged vehicles

Experience dealing with customers and managing of staff * Current Driver's License

• Demonstrate technical proficiency with systems, software, databases, reporting & communication tools
• Excellent verbal and written communication skills,

What's on offer

• Be part of a team that's open-minded, supportive, and genuinely focused on customer outcomes.
• A sense of belonging in the workplace, where you are welcomed and encouraged to bring your most authentic self to work.
• An employer that is committed to supporting your work/life balance and is always open to conversations about flexible & remote working.
• Access to over 10,000 on-demand learning resources and programs, to support you in taking control of your career development.
• insurance products. Deals and discounts across a great range of retail, tech, and travel brands, and offers for health and well-being.
• Initiatives to support your financial wellness through selected discounted Allianz insurance products, superannuation matching, salary sacrificing, novated leasing and our referral bonus scheme.
• The opportunity to take part in our Employee Share Purchase Program- own a piece of your employer.

About AllianzAt Allianz, we care about everything that makes you, you. We believe in an equitable workplace that celebrates diversity and inclusion, where people of all genders, ages, religions, sexual orientations, abilities, and work statuses are not only welcomed, but valued for the perspectives and talents they bring to work. We are committed to fostering an environment where everyone can thrive, grow, and contribute their unique perspectives to our collective success and reach their fullest potential.Adjustments and supportIf you require any support and adjustments to participate equitably in our recruitment process, we encourage you to reach out to for a confidential conversation.Join us. Let's care for tomorrow.#LI-ALLIANZAU #LI-Remote #LI-Hybrid #LI-Onsite-