AddressWe require a part-time (10 - 15 hrs/ week) Customer Service Officer to fill this pivotal role that provides a first point of contact for customers seeking information on MYVISTA Residential Aged Care, Balcatta and Mirrabooka sites.
The position is key for MYVISTA's ongoing admission and entry support of customers and is responsible for promoting and role-modelling our brand and image.
As part of your role, you will provide and clarify for customers, MYVISTA's entry, access and financial requirements for Residential Aged Care, in collaboration with the responsible Managers and Finance team and the Customer Service Coordinator.
This is a key role at MYVISTA:-
- requires a passion for quality Customer Service to support older people and their families.
- a knowledge and understanding of Aged Care Fees and Costs, with experience in determining and explaining how these apply to individual customers, and appropriate compliance obligations, is highly desirable.
- able to apply business acumen and accuracy of contracts, documentation and records management in all aspects of the role.
- work collaboratively with a dedicated and passionate clinical and admin team.
- Must have a National Police Clearance, current year influenza vaccination and a minimum of 3 COVID vaccinations.
- Must have current WA driver's license.
MYVISTA is a smoke-free environment and provides free onsite undercover staff parking while at the corporate office. The successful candidate will have access to salary packaging.
If you would like to join our organisation we welcome your application, please send your cover letter and CV outlining your qualifications and experience.
Only short-listed candidates will be contacted and we thank every applicant in advance for taking the time to apply.
