My Care Coordinator Team Leader

There to care. Here for good.

Aged care is so important. Some people forget that. You don’t and neither do we. Because helping people is what we were born to do.
We’ve been a leading provider of aged care in communities across South Australia since 1953. That’s a long journey, and we’re proud of our stability and strength.

Now, we’re on a mission to continue to grow and improve our services and impact, hand in hand with our fantastic team.
Here, every moment matters and every client counts. And so do you.

Join us as a My Care Coordinator Team Leader and be there to care.

A brighter future with Helping Hand, for older people and for you.

Based in Salisbury South, as our My Care Coordinator Team Leader, you will provide leadership and guidance to Home Care Package Coordinators, CHSP Coordinators and Senior Care Workers as they coordinate and deliver professional and efficient services.

You’ll also make an impact by:

• Empowering staff with knowledge and training related to the aged care standards and service delivery principles.
• Leading and managing team members to ensure that the outcomes and deliverables of the Home Care division’s strategic, business and service objectives are achieved on time
• Assisting the Home Care Services Area Manager in the leadership and service delivery of Helping Hand’s Home Care program
• Fostering effective communication and feedback throughout Home Care Services, internally across Helping Hand and with external stakeholders

What you’ll bring

To succeed in this role, you will have:

• Experience in managing the provision of aged care, health and care services
• Demonstrated experience in engaging and partnering with customers and external networks to promote and partner with for service delivery
• Proven experience in delivering quality Community Aged Care services
•  Knowledge and understanding of Consumer Directed Care Principles (CDC) and Aged Care Standards 
• Knowledge of the legislation and guidelines for the provision of service to older people living in the community 
• Experience and expertise in people management and development.
• Demonstrated level of interpersonal skills, with the ability to liaise with people from a diverse range of backgrounds.
• Experience operating within legislative, government regulation, funding agreement, quality and accreditation frameworks.
• High level written and verbal communication skills as well as proven strengths in negotiation, collaboration, networking, report writing, lateral thinking and problem solving. 
• Possess drive, initiative and the ability to positively adjust to changing requirements and situations.
•  Computer proficiency in the operation of MS Office software and internet technologies 
• Self-directed, committed and innovative with an ability to manage competing demands and priorities
• Valid NDIS Worker Screening check or willing to obtain one

Why Helping Hand?

We get it - a role in aged care is more than just money. You don’t do it for the pat on the back. You do it because you know it matters - and at Helping Hand, you matter, too.

We truly care about how you are. Here are some of the things we hope you’ll love about working with us:

We are who you are

Here’s the thing. When good people come together, amazing things happen. At Helping Hand, you’ll find real support from teammates and managers who share your values and strength. They’ve been in your shoes - and they’ll always be just a phone call away to lend a helping hand.

We are where you are

As our My Coordinator Care Team Leader, you’ll know you’re contributing directly to a community you care about. And you’ll see your impact on the faces of the people you’re supporting.

We care how you are

In any job, how well you feel affects how well you work. And we take that very seriously. ​​We want you to feel as secure as you can. So, we’re proud that our people say they value the stability that comes with working for a well-established, growing organisation like us.

You’ll also enjoy a range of other benefits:

• Be part of a warm, friendly team that genuinely cares about you and your wellbeing
• Maximise your take-home pay by salary packaging up to $15,899 each year
• Enjoy an additional $2,650 tax free per year with our Meal and Entertainment Card
• Prioritise your health and wellbeing with discounted private health insurance, plus our Employee Assistance Program
• Get active with our Fitness Passport Program and enjoy discounted gym memberships for you and your family
• Access to an Employee Assistance Program (EAP)

Are you ready to lend a helping hand?

Join us at Helping Hand and help shape your future and ours.

We will be reviewing applications as they are submitted, and conducting interviews accordingly.

Apply online today, or to find out more please contact *******@helpinghand.org.au 

Current Helping Hand employees must notify their manager of their intent to apply.

All applicants must have the right to work in Australia and hold relevant checks or be willing to obtain them. Successful candidates will be required to attend induction sessions before commencing work.

Helping Hand welcomes and respects the diversity our clients, staff and volunteers bring. Regardless of their culture, religion, spirituality, age, gender, sexuality, disability, socio-economic background or personal experiences, our people are included and respected.

Helping Hand strongly recommends that all employees receive COVID-19 and flu vaccinations, as we work in a high-risk setting and are in contact with vulnerable people.