National Capability Specialist - Workers' Compensation & Injury Management

We are Woolworths Group
We are Woolworths Group. 200,000+ bright minds, passionate hearts and unique perspectives connected by a shared Purpose - 'to create better experiences together for a better tomorrow.' It's that Purpose that fuels our ambition to explore new ideas, make brave commitments and innovate better ways to meet the food and everyday needs of more than 24 million customers every week.
If you're excited to turn today's blue sky thinking into a better tomorrow for future generations, you'll find yourself supported and enriched in an dynamic, inclusive and empowering workplace that reflects the diverse communities we serve. With a culture of genuine care, a flexible approach to work and opportunities across the group to grow your career and make a meaningful impact, the possibilities for what we can achieve together are endless.

• Full Time opportunity - Sydney Based
• Flexible working options
• Excellent opportunity for growth within the group

We are Woolworths Group
If you're excited to turn today's blue sky thinking into a better tomorrow for future generations, you'll find yourself supported and enriched in a dynamic, inclusive and empowering workplace that reflects the diverse communities we serve. With a culture of genuine care, a flexible approach to work and opportunities across the group to grow your career and make a meaningful impact, the possibilities for what we can achieve together are endless.
Welcome to the People Team
Better experiences for our Team Members are the key to unlocking a better future for our customers and communities. Our People Team is responsible for powering the trajectory of our business and the wellbeing of our people - through the design and delivery of a seamless and enriching Team Member experience. One that strengthens the foundations of our organisation by empowering passionate Team Members to become purpose-led Woolworths Group advocates and attracting a new generation of talent to the group.
The purpose of this role is to bring deep subject matter expertise in the field of Workers' Compensation and Injury Management. Partnering across both the Chapter and the Tribe you will ensure we have the functional capability, technical expertise and support to ensure consistent practices and the best outcomes at the individual claim level.
The Capability Specialist plays the role of escalation point for Squad Members seeking technical advice on a claim, and will support and coach Squad Members to develop the right strategy or approach to solve a roadblock or problem - including advice on how to engage the TPA, return to work and rehabilitation approaches.
What you'll do:

• You will provide technical expertise, advice and strategy to squad members while planning and coordinating regular cadences for claim reviews
• Partner with Product Owners to ensure Squad delivery of individual cases meets our standards and frameworks, providing assistance with quality coaching where needed
• Create and maintain a capability framework for our Injury Management professionals to define our desired capabilities, and create a roadmap for capability building, professional development and continuous improvement
• Own our approach to data and metrics, creating the source of truth for Workers' Compensation and Injury Management data at Woolworths, and gatekeeping our approach to avoid the proliferation of reports
• Translate data into actionable insights and work cross-functionally with Chapter, Tribe and businesses to identify and act on opportunities surfaced in our data

What you'll bring:

• Minimum of 5 years experience in the field of Workers' Compensation and Injury Management, specifically in claims management end-to-end
• Able to gather, collate and analyse data to generate meaningful and actionable insights - data visualisation a great bonus
• Excellent working knowledge of the legislation and regulations for each jurisdiction, and experience managing a wide variety of claims - have a “strategic toolkit” you can draw on to help others
• Excellent understanding of Workers' Compensation self-insurance regimes, requirements and practices
• Project management and project-team participation skills - able to lead projects but also able to contribute as a member of a project team
• Understanding of capability frameworks, development planning, talent frameworks and adept at coaching and training others - Coaching or training qualifications desirable but not required

What you'll experience

• The opportunity to grow within the group
• Strong mentorship and development; opportunity to collaborate with some of the brightest and best minds in Australia
• Hybrid working arrangements depending on your home location
• Unparalleled growth opportunities
• Get your Woolies worth through team member benefits across all of our brands

#LI #Work180
Everyone belongs at Woolworths Group
Diversity, equity, inclusion, and belonging are key to realising our purpose of better together for a better tomorrow. We recognise the value our team's diversity brings to our business, customers, and communities and that teams with diverse experiences and backgrounds enrich our group and are better able to innovate and solve problems. As one of the largest employers in Australia and New Zealand, we aim to create a truly inclusive workplace where everyone feels that they belong, can be their best selves, and reach their full potential.
We encourage all candidates to apply; please let us know in your application if we can support you with any adjustments in the hiring process.
You can learn more about working with us on or via . #LI #work180.
Our Talent Acquisition Team and Hiring Leaders kindly request no unsolicited resumes or approaches from Recruitment Agencies. Woolworths Group is not responsible for any fees related to unsolicited resumes.