National Manager, Askacu Service Operations

Campus Location: Melbourne, AustraliaJob No: APTAV127362#001

• Lead and manage the integrated National AskACU Contact Centre and AskACU Centres
• Be responsible for ensuring delivery of effective, innovative services and support to students and staff across the University
• Full time continuing role based in Melbourne

About ACU:Australian Catholic University (ACU) is an inclusive community which welcomes students and staff of all beliefs. ACU has over 2,500 staff supporting more than 34,000 students across eight campuses - Ballarat, Brisbane, Canberra, Melbourne, North Sydney, Strathfield, Blacktown and Rome.ACU aspires to be a home for our staff, offer the care of a family and develop an academic and professional community. Whatever your faith or culture, and whether you are academic or professional staff, there are many opportunities both for learning and contributing at ACU.As valued members of our community, all staff members are expected to have an understanding of ACU's and values and to demonstrate an active contribution to them.About the role:As the National Manager, AskACU Service Operations, you'll be responsible for leading and managing the integrated national AskACU Contact Centre and the seven physical campus based AskACU Centres. You'll be a part of the Student Administration leadership team and will ensure delivery of effective, innovative services and support to students and staff across the University.For full position details, refer to the position description.Contact:General enquiries can be sent to Cheryl Fullwood, Academic Registrar and Director, Student Administration - Student Administration at: Cheryl.Fullwood@acu.edu.auWhat we offer:

• The University pursues an excellence agenda and offers an environment where staff are welcomed and safe, and valued through development, participation and involvement.
• Total remuneration valued to $151,211 - $161,352 total rem (pro rata) pa, including salary component $127,838 - $136,506 (pro rata) pa (HEW 9), employer contribution to superannuation and annual leave loading.
• 17% employer superannuation contributions to eligible continuing and fixed-term staff.
• Annual leave loading of an equivalent to 17.5% of four weeks' salary pro rata payable, dependent on your commencement date.
• As an ACU staff member, you will have access to generous benefits which include but not limited to: flexible work, study leave, a variety of leave provisions and salary packaging. Find out more information about the benefits or working at ACU

.How to Apply:Step 1: Review the Position Description and become familiar with and theStep 2: Click the 'View Position Description and Apply' button, and populate your candidate application details, including your:

• resume (maximum 5 pages).
• responses to the Selection Criteria and Core Competencies in a cover letter (maximum 2 pages) or in the online Declaration and Criteria application page.
• brief online responses to any pre-screening employment questions.

Candidates must hold Australian work rights to apply for this position. For permanent/ continuing roles, applicants must have permanent work rights. For further information visitActing in , ACU is dedicated to the dignity of the human person through equitable and respectful opportunities for . ACU can offer support for candidates that may require adjustments through the recruitment process.Your of personal information is maintained in accordance with ACU policy. For more details visit:Advertised: 25-MAR-2024Applications close: 14-APR-2024 at 11:59pm AUS Eastern Standard TimeACU does not accept candidate applications submitted by external recruitment agencies through the ACU careers website.