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SalaryTurn your dreams into reality, create the unthinkable and #ReImagineYourFuture.
Samsung is one of the most successful and fastest growing technology companies in the world. We approach everything we do with the spirit of a ‘joyful pioneer’- daring to defy barriers and striving to excel limits. At the heart of our DNA is the pursuit of excellence and bringing innovation to everyone, faster than anyone.
We are an extremely dynamic business, launching an incredible number and range of new products every year. We also firmly believe that our product ecosystem and portfolio of innovation set our brand apart.
It is the creativity and diversity of the people who work at Samsung that has made us one of the world’s most innovative companies and our people continue to drive our innovation forward. We have a passion for what we do and we employ like-minded people who want to continue to foster an open and collaborative environment in our business and with our partners.
The Opportunity
The National Retail Channel Manager provides overall channel execution leadership across all of Telstra’s channels. This includes Company owned and company operated stores, Franchise owned stores, telesales, onshore and offshore, digital channels (telstra.com/Web chat) and Small & Medium Business.
The National Retail Channel Manager is the execution champion for the nominated account, responsible for how Samsung products and propositions are displayed, promoted and sold in channels. This role reports to the Account Director.
Role and Responsibilities
The National Retail Channel Manager for Telstra has a wide range of responsibilities that are focused on Account Management in Telstra channels.
Telstra Retail performance and execution in company owned and Franchise owned stores
Telesales campaign calendar
Post Implementation Review (PIR) and incentives across Franchisees, Company owned and telesales
Online: Web chat/training/cross sell; Online sales, accessories focus and promotional calendar management in SMB channels, all initiatives delivering overall commercial outcome for the account.
To achieve this end, the main account management activities include working with Telstra channel leaders and team members, and commercial managers in the analysis of demand trends, dedication and delivery of product. Close engagement with the field team and state managers is also required. With this deep insight you will craft out short and long term strategies. You will be the single point of contact to the account for all channel performance and execution of training, Frontline Sales Managers (FSM) advocacy programs and channel tactical activities.
Category Management in channel for Tablets, Wearables and Mobile Experience
Responsible for driving revenue, sell out and market share for tablets, wearables and accessories
Likewise Account management as part of managing the accessories portfolio
Telstra channels operational alignment, execution and financial claims
Responsible for implementing training plans for retail sales force to educate and build awareness of Samsung brand/products
Responsible for planogramming, space in store, share of shelf and share of advertising voice
Manage the longer term development of the retail accounts implementing strategic account plans to grow new categories
Develop and execute strategic channel plans with retail programs and franchisees including co-marketing, promotional activity, sales rep training education and in store brand presence
Coordinate quarterly business partner reviews with Telstra Channel leaders including Franchisee Joint Business Planning (JBPs)
Close coordination with field team in maximising franchisee incentives performance
Manage tactical FSM incentive programs and calendar across retail company owned, franchise owned and Telstra contact centre
Performance Management
Accountable for performance tracking, reporting and formulation of the incentives
Responsible for inventory management, stock in channel at store level and reporting
Retail execution, demo device and compliance of stock, share of voice and training/offer at store level for all major launches
Strong business insight to influence and motivate channel partners to place order and influence internal partners to plan supply at the right time to achieve exceptional customer experience and deliver on key financial performance.
Operational cadence around Retail Enhancement Team (RET) updates, align on training approach for launches, drive elites performance , device seeding plan, management of offer and execution tracker, management of approvals and claims for all channel activity (including franchisee incentives, channel events, Quarterly Business Reviews (QBRs), sample device management and approval)
Skills and Qualifications
Previous National Account Management and Sales experience within the Telco/ IT industry or relevant industries
Experience in relationship selling, building and management
Independent and phenomenal problem solver – tenacious
Ability to toggle between strategic and detail orientated thinking
Excellent presentation, communication, negotiation and persuasion skills
Ability to deliver quality work to tight deadlines
Self-motivated, organised and a passion to achieve targets
Capacity to thrive in an environment where accountability without control is prevalent
Strong work ethics, compose, perseverance and flexibility to adapt to dynamic and rapidly changing environments
Enthusiasm for working through ambiguity
Willingness to travel
What sets us apart from the rest?
A global leader in all things innovation - this opportunity will fast track your career. You’ll be joining a talented team of energetic, passionate and hardworking people that are committed to the customer and delivering solid results.
We will give you the tools to help nourish your development, wellbeing and fast-track your career:
Want to be more active? We got you covered for discounts across selected gyms OR virtual fitness to workout at home.
Free on-site parking
We give great discounts across our products
We care about your personal development and have learning platforms & workshops available for you.
We got some pretty fun team-building events too
Hybrid working (1 day working from home per week)
Think you’ve got what it takes? Join us now and Re-Imagine Your Future!
#LI-Midsenior #LI-SEAU
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