Address
Form of workJob no: 494763
Work type: Full time
Location: Caboolture
Categories: Administration, Telemarketers
About the role
We have an exciting opportunity for NDIS Support Coordinator to join the Service Delivery Department. You will be reporting to the Team Leader, Support Coordination.
You will be responsible for assisting clients and supported employees through NDIS planning and support coordination. As the first point of contact, you will be responding to new support enquires, follow up any questions from clients, supported employees and their families may have about the NDIS and handling case management requests.
You will work closely with Families and Carers, supported employees, and clients to manage review process and follow up plans. Responsible for service bookings into the NDIS portal for Supported Coordination.
About you
To thrive in this fast-paced role, you will be highly organised and proactive, must have experience with working in a support coordination environment that builds strong relationships with carers, families, supported employees and other stakeholder, to ensure we are working in partnership to deliver the Vision of Afford.
In addition, you will have:
Strong knowledge of the NDIS, NDIS packages etc
Previous experience working within disability
Previous case management experience
Ability to manage multiple deadlines
Clear, effective communication skills – both written and verbal
Strong computer literacy skills
Clear understanding of Code abbreviations and working with Stakeholder
Sound ability around time and priority management
Strong diary management skills
Australian drivers’ licence
It is also a condition of employment that employees who are eligible to receive the COVID-19 vaccination must be fully vaccinated and comply with current COVID-19 booster vaccinations in order to perform duties at any of our workplaces. If you are not medically eligible to be vaccinated against COVID-19, you must provide Afford with acceptable evidence of having a health condition for which obtaining a COVID-19 vaccination is contraindicated.
About Australian Foundation for Disability (Afford)
Afford is committed to safeguarding and promoting the well-being and safety of our customers, their families and carers. We pride ourselves in delivering exceptional quality experiences and in fulfilling our obligations as detailed in the NDIS Code of Conduct and Practice Standards. We will only recruit candidates who share this commitment, and therefore we apply robust recruitment and selection processes to ensure suitability, and all candidates are subject to appropriate pre-employment checks.
Our Vision is to provide innovative and flexible high-quality support that will genuinely enhance the lives of people with disabilities, their families and carers.
Afford is a recognised employer and our employees enjoy a range of benefits including;
Ongoing professional development and paid training
Fun and supportive workplace culture
Not for profit salary packaging, and discounts on a range of products and services including gym memberships.
Afford is an Equal Opportunity Employer – we support and celebrate diversity and do not discriminate. We are for all people, regardless of difference, and know that the more inclusive we are the stronger our work culture and the better our service delivery will be. All employment is decided on the basis of qualifications, experience, merit and business need.
Advertised: 29 Nov 2022 E. Australia Standard Time
Applications close: 27 Dec 2022 E. Australia Standard Time
