Network Engineer (12Month Contract)

As the Network Engineer you will have responsibility for the following:

• Provide technical expertise to the department’s ICT systems, including specifically:
  • Perform administration, maintenance, and support tasks. (SFIA, Level 5 – ASUP/STMG/DBAD/SCAD)
  • Undertake capacity reviews, identifying and analysing opportunities for performance and platform tuning. (SFIA, Level 4 – CPMG)
  • Perform defined tasks to proactively monitor critical ICT services. (SFIA, Level 4 – AVMT)
  • Contribute to the planning and implementation of maintenance and installation works. (SFIA, Level 4 – ITOP)
  • Identify operational issues and contribute to their resolution. (SFIA, Level 4 – ITOP)
  • Troubleshoot and problem solve. (SFIA, Level 3 – PBMG)
  • Ensure adherence to Cyber Security best practice.
• Provide a strong technical support capability, ensuring requests align with set standards and procedures, and meet agreed service levels, with the capability to develop and improve operating procedures. (SFIA, Level 4 – ITOP)
• Functional delivery against the department’s Information Technology Infrastructure Library (ITIL) processes including Incident, Change, Release, and Problem Management in alignment with organisational policies, standards and guidelines.
• Contribute to the development and maintenance of standardised processes, approaches, documented procedures and other related technical documentation.
• Provide advanced skills in the areas of operational responses to emerging needs, fault diagnosis and failures, and proactively initiate remedial action.
• Provide technical information in report format, which can be consumed by team leaders, management and other departmental staff. (SFIA, Level 4 – ITOP)
• Maintain a high level of quality in the performance of all duties, ensuring adherence to quality assurance expectations, policies and procedures, government and industry standards and best practices, proactively seeking improvements in the way in which work is undertaken.
• Act as an integral part of the departmental ICT operations teams, providing advice and support to other operational teams, regional ICT teams, school representatives and other departmental staff, in relation to fault resolution and new technology development.
• Participate in training and mentoring of team members and peers in the technical processes and services offered within an ICT operations group.
• Maintain currency of knowledge, through research and investigation of the latest technologies being offered in the IT and communications industry.

• 12 month contract
• $810pd
• (SFIA, Level 5 - ASUP/STMG/DBAD/SCAD)