AddressAbout Us
Our vision is to build the most loved seniors' communities in Australia, driven by our One Move Promise. LDK values Love, Decency, and Kindness, placing our residents at the heart of everything we do. Here, you'll experience a 5-star employee journey, industry-leading engagement scores, and exciting growth opportunities through our LDK Academy. Come join our team of passionate individuals who live and breathe our values and have a whole lot of fun doing it!
As LDK grows with the opening of our Amberfield village in ACT, we're seeking a Network & Infrastructure Specialist to support our wider ICT Infrastructure objectives. This is a permanent full-time position and closing date to apply is on 30 May 2024.
Position Purpose
This newly created role is responsible for supporting LDK’s Village ICT Teams, serving as a Level 2 escalation point for our Tech Bar on matters related to Networking, AV & On-Premises hardware.
In addition, the role will support the Infrastructure Program Manager with project-based works, including the deployment of our full technology stack to newly established villages, as well as other capital works initiatives at our operational villages.
The role is also responsible for asset management (including documentation and preventative maintenance) of ICT Infrastructure at our sites.
Position Accountabilities
- Support the Project Manager in the delivery of capital works initiatives
- Troubleshoot Level 2 issues with LDK’s infrastructure ecosystem
- Engage in system testing and quality assurance
- Research and establish a preventative maintenance and monitoring regime
- Assist the wider ICT department with technical-related issues
- Catalogue and inventory management of ICT Infrastructure equipment and licensing
- Make representations to the CAB for changes related to core infrastructure
- Configure ICT equipment for residential usage and operational needs.
- Engage with vendors for issue escalations and equipment procurement
- Travel to LDK villages as required
Qualifications and Experience
Qualifications/Certificates
- ITIL Foundation
- CCNA Switching & Routing
- CCNA Wireless (desirable)
- Degree and/or Diploma in IT related studies (desirable)
Professional Experience
- 3+ years of hands-on experience in a SME Infrastructure Ecosystem
- Experience in Hospitality & Healthcare environments highly regarded
- Prior hands-on experience with the Cisco Meraki Dashboard
Capabilities
- Intermediate level knowledge of the Cisco Stack: Meraki, Catalyst, Wireless & CCTV
- Understanding of IPTV/AV/VC/BMS & Access Control systems in an IP based environment
- Ability to deploy bespoke systems (i.e. Point-of-Sale & Nurse Call hardware)
- Excellent customer service and communication skills
- Technical aptitude (computer literate, able to quickly learn new systems)
- Fluent in English writing and communication
- Able to create and manage training material for staff
- Demonstrated communication, analytical and problem-solving skills
- Must be highly self-motivated
- Shows high levels of initiative
- Requires minimal direction to complete tasks
- ‘Go the extra step’ attitude for stakeholders
