AddressThe Serco ICT Digital Team at Fiona Stanley Hospital
We are a dedicated team of over 100 IT professionals delivering comprehensive managed ICT & Digital services to the Fiona Stanley Hospital. We work with clinical and non-clinical stakeholders to plan, design, build, maintain, and support the digital solutions at Western Australia's largest and most digitally enabled public healthcare facility. In short, we take care of the technology so that health workers can focus on taking care of patients.
At Serco, we put people first and value a healthy work-life balance. We offer flexible work arrangements, and we do work that has purpose and meaning. We have a strong culture of reward and recognition and are committed to providing learning and career growth opportunities for our people. We seek and celebrate diversity and encourage applications from all backgrounds and cultures.
About the Opportunity
The Network Specialist provides specialist knowledge and expertise within the team of Network Specialists and Network Associates, who operate, administer, and manage the Hospital’s network and telephony service. The ICT Service components managed by this team include: Local Area Network (LAN); Wide Area Network (WAN); Wireless LAN (WLAN); Real Time Location Service (RTLS); Voice; Video; Collaboration
Reporting to the Network Team lead, this role provides technical leadership for the design and deployment of network infrastructure and is prominent in designing network solutions to meet Hospital requirements. The Network Specialist maintains consistency in design, along with high-quality guidelines and stable technical standards.
What you'll be doing:
• Provide OAM services around the networking services and infrastructure
• Monitor and respond to service Outages and performance events
• Regularly patch networking infrastructure in line with the patch management guidelines
• Provide capacity planning around the network components
• Report on the network specific KPIs
• Lead network fault diagnosis and rectification
• Act as a technical escalation point for Network Associates
• Ensure secure and stable connectivity for network-connected devices
• Install, configure, test, patch, and maintain networking infrastructure and appliances, in the Hospital’s TEST and PROD environments
You do not need to match every listed expectation to apply for this position. If you like the look of the role, we’d love to hear from you.
This is a position of trust and responsibility and to support this we will conduct a thorough probity assessment, which includes national police check as an essential selection component for this role.
Serco requires employees in this role to be fully vaccinated against COVID-19 to ensure the safety and wellbeing of our people. Please consider this requirement when submitting your application.
About You
You have excellent analytical skills and can prioritise competing demands. You have demonstrated collaboration in team-oriented environments and can contribute to on-going continuous improvements. You take responsibility for finding solutions and swift action to resolvenissues with integrity.
Your ideal skills & experience:
• Excellent understanding of at least one of Cisco Routing, Switching, Unified Communications, Wireless,
• Excellent technical analytical, troubleshooting, and problem-solving skills
• Experience with network connectivity, technologies, protocols, and security
• Current Cisco Certified Network Professional (CCNP) certification
Desirable
• ITIL Foundation Training
• Current Cisco Certified Internetworking Expert (CCIE) certification
• Certificate II/III in Health Administration
About us – Impact a better future
At Serco, not only is the nature of the work we do important, but everyone has a vital role to play from caring for vulnerable people to managing complex public services. We are a team of 50,000+ globally and 14,000+ in Asia Pacific responsible for delivering essential public services in areas including defence, justice, immigration, healthcare, facilities management & citizen services. To learn more please visit Join Us
• You’d be joining a company that delivers essential public services (in partnership with governments) that impact a better future for communities , & those in our care
• You’ll get to have an impact on how we do things : Enjoy being part of a driven team with a collaborative culture that values decision-makers & action.
• We Invest in you: Accelerate your career through our learning & development opportunities – think skills based training, defined career pathways & fantastic internal mobility opportunities across the group!
If you’re inspired to make a positive difference, apply now.
For any additional questions, or to learn more, please contact me – Tom Russell - TA Lead - 0436 966 ***
Serco’s values of Trust, Care, Innovation and Pride underpin everything we do. We are curious, creative and collaborative. Our people matter and make a difference every day.
We seek and celebrate diversity and encourage applications from all backgrounds and cultures including Aboriginal and Torres Strait Islander people, LGTBQI+, veterans and people with disability. By joining Serco you will have access to Employee Networks led by colleagues who are passionate about diversity, inclusion and belonging
