Address
Form of workAre you a night owl who thrives in the progress that comes with uninterrupted hours of a night shift?
Expand your IT career as a Network Engineer working on night shift!At Smile IT:
Smile IT is an Australian IT Solutions Provider, offering:
- managed IT
- telecoms services,
- industrial and commercial IT projects,
- cyber security and consulting services
We are looking for an experienced Network Systems Engineer to join us on a full-time basis working on a night shift rotation.
What the job involves:
- Scoping, design, implementation, and monitoring of client networks
- Installing and configuring computer hardware, software, systems, networks, and other devices
- Providing professional and courteous customer support
- Maintaining a high level of communication, and building strong working relationships, with our customers and your team members
- Performing remote troubleshooting through diagnostic techniques and pertinent questions
- Accurately recording problems, events, and their resolution on tickets
- Visiting customer sites to troubleshoot and/or install equipment while demonstrating a high level of professionalism
- Traveling with site teams to remote customer sites
- Working on special projects and teams to ensure customer service delivery and improvement
- Taking ownership of project tasks, liaising with stakeholders and following up to deliver high quality outcomes
- Compiling technical documentation and reports
- Completing training, research, product assessment, and assigned tasks to grow your technical knowledge and share knowledge with the team
- Completing assigned tasks to maintain compliance with Smile IT and ISO 27001 policies and procedures
- 5+ years of relevant experience in similar, client facing roles
- Exceptional customer service and excellent communication skills
- Advanced Networking technologies including switching, routing, wireless, VPN
- Knowledge of networking/infrastructure
- Juniper Mist AI experience an advantage
- Experience using ticketing systems – ConnectWise or HaloPSA
- Strong Microsoft 365 experience - Office, SharePoint, Exchange etc.
- Azure Virtual Desktop, Azure Remote Desktop and/or Windows 365 Cloud PC experience
- The ability to take ownership of issues and requirements, and coordinate with appropriate resources to resolve them in a timely manner, in accordance with service level agreements
- The ability to balance tenacious problem solving with the understanding of when to escalate unresolved issues to provide the best outcome for the customer
- A teamwork and collaboration work ethos
- Experience in client account management will be beneficial
- Exposure to Project methodologies (Agile) and IT Frameworks (CoBIT, ITIL) is an advantage
- The ability to produce great documentation and reports
- Proven strategies to handle a busy To-Do list
- Willingness to travel to local and remote customer sites
- A can-do attitude, and a willingness to learn new things and step outside your comfort zone
If you are looking to gain experience over a variety of disciplines and exposure to multiple career paths – APPLY NOW!
