AddressAs the world’s largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental® brand. As one of Sydney's most iconic hotels InterContinental Sydney Double Bay is a leader in the luxury accommodation space.
Our hotels never sleep. So, we’re looking for a Night Auditor to provide customer service support, balance the books and perform other essential accounting tasks to help us stay one step ahead of tomorrow during our late-night shifts.
YOUR DAY-TO-DAY
• The reconciliation of the day's trading for the hotel
• The preparation of daily reports and balancing of all credit cards and room charges
• You will also be available to attend to guest needs and requests during your shift.
• Requirements
• Conduct the Night Audit process as per Night Manager’s checklist
• Ensure all Credit Card Terminals have balanced
• Complete and distribute appropriate reports to the relevant departments as per Night Audit checklist
• To ensure the security of all cash handling within the hotel ensuring procedures are followed and all documentation is completed with all transactions
• Identify and correct any discrepancies in charges posted to guest folios
• Provide a variety of guest services including but not restricted to - Kitchen, Room Service, Housekeeping, Maintenance, Reception and Reservations.
• Complete cash balancing and banking documents daily
WHAT WE NEED FROM YOU
• Excellent customer service and communication skills
• Be a team player, be self-motivated, Take ownership
• Relevant experience in a Hotel Reception or Front Office
• The ability to work professionally under pressure
• Reporting and analytical skills are essential to ensure the accuracy and timely preparation of all night audit paperwork
• Knowledge of Opera is an advantage
• RSA & Food Safety Certificate is a must
• The passion for providing every guest with a positive experience
• Consistent pride in your grooming and presentation
WHAT YOU CAN EXPECT FROM US
We give our people everything they need to succeed. You’ll be rewarded for your hard work with a range of benefits that supports you throughout your IHG career journey including:
• Complimentary membership to our hotel Gym: Fit Collective
• Paid birthday leave and proactive health days
• Free duty meal on shift & Dry Cleaning
• Popular hotel perks and discounts on our IHG Hotels for accommodation, food and beverage!
• Be part of a supportive, high performing team, offering plenty of mentoring & coaching opportunities to develop your skills.
• Provision of laundering uniform, commitment to staff development, internal promotions, and the chance to work with a great team of people.
Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees.
IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our Wellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.
So, join us and you’ll become part of our ever-growing global family.
