Company DescriptionConveniently located in the Heart of the Sydney CBD we at
Novotel Sydney City Centre are looking for a part time
Night Auditor to join our night team. If you function better at night and considered a night shift expert this could be the opportunity for you.
Who We Are:Accor is the world's largest and fastest-growing hotel group with a network of more than 5,000 properties in over 90 countries. We are far more than a worldwide leader. Globally, we are more than 260,000 hospitality experts placing people at the heart of what we do and nurturing real passion for service and achievement beyond limits.
Job DescriptionWhat will you be doing?- Complete thorough audits of all daily revenue and postings, making necessary adjustments to ensure accuracy of reporting.
- Collate paperwork for departures, including credit card and company chares to be forwarded to Accounts department.
- Provide passionate, knowledgeable and friendly service to external and internal guests at all times
- Answer all telephone calls in a professional manner according to brand standard
- Ensure guests who are not ALL - Accor Live Limitless members are briefed on features and benefits and signed up to the loyalty program
QualificationsYour Skills and experience include:
- Previous customer service experience in a Hotel environment
- Strong knowledge of computer systems including Microsoft Office and preferably in Opera Cloud
- The ability to work under pressure, multitask and think on your feet to quickly resolve issues is required
- Strong communication skills and pride in personal presentation
- A genuine customer service focus and a strong dedication to always making our guest's smile during their stay
Additional InformationWhat's in it for you- An opportunity to Work Your Way, Learn Your Way and experience Benefits Your Way at Accor
- Ability to really contribute and feel pride in knowing you have made a difference to the greater good of the Hotel Operation
- Work alongside passionate industry professionals
- Be mentored by experienced Accor Hospitality professionals who want to see you succeed!
Our commitment to Diversity & Inclusion:We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you're welcome to let us know.
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