NightOwl Reservations Co-ordinator

 The Role:

We have an exciting opportunity for a reservations co-ordinator to join the NightOwl Entertainment Group and the ever-changing world of hospitality. 

Work across a portfolio of some of Perth's most iconic venues, plus our very first venue in Sydney.  

We operate 7 days a week, 363 days a year so it is essential you have the flexibility to work a rotating roster including weekdays, & weekends. Your hours will be between 10am and 8pm latest. Working from our venue office based in The Rocks. 

You will be responsible for: 

• Answering a large volume of phone and email inquiries and resolving customer service questions 
• Manage reservations and liaise with operations, kitchen and venue management teams. 
• Build relationships with our Venue Managers 
• Managing and building rapport with guests to ensure their expectations are exceeded and always enhancing the NightOwl Entertainment Experience. 

 What we expect from you: 

• At least 12 months experience in a customer service role, call centre, reservations or concierge role will be a distinct advantage. 
• Have experience working in fast paced environment, be a team player, and support team goals.  
• Proven sales and administration skills 
• Exceptional communication skills, both written and verbal, with attention to detail and ability to multi task.
• Professional and confident telephone manner and proficient computer skills. 
• Outgoing and proactive, with passion and energy in your work, calm, polite, and guest focussed. 
• Proficient in Outlook, with experience using reservations software being an advantage. 

The Reward: 

You will be joining a company that wants you to succeed and we are thrilled to offer: 

• Competitive salary 
• Discounts on Food and Beverage at our Sydney venue
• Career and development opportunities, learning from the best. 
• Great team socials

Take a peek at our venues here:

https://www.nightowlentertainment.au/