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Form of workAbout us
We're a Melbourne based, Australian owned-and-operated Internet Service Provider that provides residential internet and phone connections Australia-wide, with a focus on regional and remote Australian connections.
We have an opportunity for a Team Lead level for our Network Operations Centre (NOC) Residential Division. You will report to our Network & IT Manager who oversees the IT Operational effectiveness across Residential & Enterprise Business.
We offer the full range of nbn products including Fibre, Fixed Wireless and Satellite services.
This hybrid role will involve a mix of Working from Home as well as from our office.
Working in a supportive team environment, the day-to-day role will involve Supervising a team comprising Level 1 and Level 2 engineers, effectively managing their productivity and ensuring a balanced workload to ensure optimal support & operational effectiveness to our Residential clients.
Does this sound interesting? Learn more about the role below…
- Ensure the timely delivery of projects assigned by the Network & IT Manager.
- Handle any escalations by communicating with the manager to keep them informed and take necessary actions as required.
- Lead infrastructure performance tuning and ensure high availability.
- Manage network configuration in Cisco and Linux (Cumulus) environments, covering switching and routing technologies.
- Maintain network and systems security, including firewalls, anti-virus measures, vulnerability management, and system patching/updates.
- Develop infrastructure monitoring and reporting tools.
- Implement and manage configuration management solutions.
- Collaborate on creating test automation frameworks.
- Oversee systems configuration and management in Windows and Linux environments, encompassing servers, databases, and storage systems.
- Innovate and develop tools to optimize infrastructure utilization.
- Provide on-call support and Level 3 escalation for hardware, network, and IT related issues during non-business hours and weekends.
- Travel to data centres for out-of-hours work when necessary.
- Exhibit flexibility to work outside regular hours when required.
- Troubleshoot a wide range of technologies, design network solutions for new business initiatives, and ensure alignment with business, industry, and regulatory requirements.
Ideally you will have the following:
- Qualification(s) in the Information Technology industry with a focus on networking and IT is highly desirable.
- Demonstrated experience working in a telecommunications provider or Managed Services Delivery environment.
- Experience in proficiently manage Linux servers within virtualized environments.
- Demonstrate expertise in Linux scripting languages, encompassing the fundamentals.
- Possess a strong command of configuration management tools and exhibit familiarity with load balancing and firewall principles.
- Showcase proficiency in utilizing network tools such as iptables, Linux IPVS, and HAProxy.
- Bring valuable experience with virtualization technologies to the table.
- Exhibit the ability to construct and oversee services on production servers effectively.
- Possess knowledge of servers and switches, ensuring a comprehensive understanding.
- Consistently deliver high-quality work and contribute positively to the team environment.
- Apply strong TCP/IP networking expertise to enhance network performance.
- Evidence a track record of working with databases professionally.
- Display familiarity with dynamic routing protocols, including OSPF and BGP, as well as switching and routing concepts.
Benefits
- Opportunities for career growth and advancement within the company
- Mobile phone and Internet allowance
- EAP - Employee Assistance Program Service/Support
- Positive and Inclusive work environment
- Hybrid working Environment (3 days/week on-site)
We value the unique backgrounds, experiences and contributions that each person brings to our community and encourage and celebrate diversity. First Nations people, those identifying as LGBTQIA+, females, people of all ages, with disabilities and culturally and linguistically diverse people are encouraged to apply.
