AddressNovated Sales Coordinator
- Call Centre & Customer Service
- Customer Service
- AU - Sydney
- Permanent / Full Time
8/3/2024
- Up to 4 wellness days and 2 volunteer days each year
- Flexible work arrangement
- Great career progression opportunities
WHO WE ARE..
We are a financial services company that specialises in fleet management, vehicle leasing and salary packaging, with a presence across Australia, the UK and NZ. A total portfolio under management of $2.5 Billion and over 1100 employees.
https://www.sgfleet.com/au/about-us/careers
SOME OF OUR PERKS INCLUDE..
- Recharge and relax with up to four extra days of leave each year. We call them wellness days
- We offer industry leading 20 weeks paid parental leave (if applicable to you)
- Save plenty with vehicle salary packaging
- Monetary service milestone awards
- Recruitment referral bonus
- Discounted mobility products and services
- Flexible work arrangements
- Career progression opportunities
- Education support towards learning and development, includes a learning budget per year, free access to LinkedIn Learning and more
- Two paid volunteer days each year
- Health and wellbeing support including a subsidy and an Employee Assistance Program
ABOUT THE ROLE..
Responsible for supporting sales activities in the novated leasing department, ensuring efficient management of order pipeline, and maintaining revenue. The main focus of the position is to provide a high level of customer satisfaction by promptly and effectively responding to processes relating to vehicle orders.
TASKS AND RESPONSIBILITIES..
- Contacting customers before order and delivery to ensure all necessary documentation is prepared and ready to handover to the acquisitions team.
- Develop a comprehensive understanding of the sales processes and systems, ensuring timely and accurate updates in accordance with company policy.
- Managing customer queries and objections for orders in the pipeline that have not yet been transferred to the deliveries team.
- Professionally addressing any customer queries or escalations in line with the complaint management process.
- Managing credit applications and re-quotes.
- Conducting file checks to ensure compliance with company and stakeholder requirements.
- Collaborating with internal stakeholders to provide professional resolutions to customer queries.
- Perform other administrative activities supporting the overall team efficiency and its ability to achieve targets.
SKILLS AND EXPERIENCE..
- Previous experience in a customer service role
- Previous experience in providing administrative support
- Excellent verbal and written communication skills
- Professional and courteous customer service skills
- Strong numerical skills
- Proficient data entry skills
WHAT'S NEXT..
We'd love to hear from you if you're ready to take on your next challenge at a company that embodies diversity, work-life balance, and career development.
We are a proud equal opportunity employer. Interviews may take place prior to closure date for applications. To give yourself the best chance of selection, please do not leave your application to the application 'close' date. As a pre-requisite to employment, the successful applicant will be required to complete a pre-employment screening.
