NV1 Cleared Guards

Training:

• Delivering restraint and other training to MSS employees and contractors, specific to working in the healthcare environment

Operational Compliance:

• Ensuring that all security officers are compliant with the requirement of MSS Security and the Customer SLA
• Liaising with MSS Management and the Client to conduct investigations of incidents, injuries or any other events at site
• Assisting Management with resolving issues on site
• Assisting Business and Operations Managers with conducting disciplinary action for minor breaches (e.g. not wearing correct MSS uniform)
• Ensuring all personnel fully conform to company policy including Security Officer Standing instructions, Site Standing Orders and other instructions
• Conducting regular site visits ensuring Site Operating Procedures are updated and maintained
• Ensuring all sites are equipped with adequate communications
• Ensuring the effective and efficient management, maintenance and distribution of radio communications
• Ensuring other audit devices (e.g. probe points, wands and data capture) are working effectively and rectifying or reporting malfunctions promptly
• Reviewing sites on a regular basis ensuring procedures are aligned with site risk factors
• Conducting security and firearms checks in conjunction with period audits
• Providing advice, counselling and guidance to personnel in regards to risk and performance management issues
• Ensuring all security officers are correctly uniformed and licensed
• Delivering uniforms to sites as and when required
• Promoting customer service by providing courteous and helpful assistance to client enquiries
• Ensuring prompt attention is given to any customer dissatisfaction by communicating to the relevant Manager
• Being aware of and following company policy and procedures regarding Health, Safety and Environment
• Reporting and recommending solutions for non-compliances detected which may affect the quality of service provided

EmployeeEngagement:

• Identifying training and development needs
• Providing employees with feedback and recognition
• Identifying and rectifying employee issues
• Providing guidance, coaching and professional development
• Communicating effectively with stakeholders
• Achieving a positive employee relation's environment where employees are engaged and motivated
• Providing positive leadership by example to all field personnel
• Providing back-up and 'last resort' coverage of shifts in critical circumstances
• Attending to site emergencies, incidents and accident and accompany injured workers to medical assistance
• Completing daily shift reports including issues, action and possible market intelligence
• Ensuring all mandatory training modules are completed
• Other duties as required by the Management