Ocean Import Supervisor

COMPANY PROFILE: Become a member of a global community! The international logistics industry is an integral piece of the global trade puzzle, we make the world go round. We deliver solutions to complex global challenges faced by some of the most recognized brands the world. At Expeditors we recruit, train, and retain the very best logistics and technical experts the world over. We love to promote from within, so we think not just of this role but those of your future. More than 50 percent of our staff of over 19000 employees have been at Expeditors for 5 years or more. This high retention rate is influenced by a unique compensation program for positions that are more than just jobs. Join Expeditors and have a chance to grow, thrive and fulfil your potential. 

JOB DESCRIPTION: To support the Ocean Import Manager in the running of the department within the branch by assisting the Ocean Import product growth in the market place through focus on Operations, Finance, Sales, People, Systems and Culture in adherence to the company's policies and procedures. Responsible of all aspects of the operational team, reporting to the Ocean Import Manager.

KEY RESPONSIBILITIES:

• Oversee the day-to-day operations of the Ocean Import department, ensuring efficient and timely processing of inbound shipments.
• Assign tasks to import coordinators, monitor their workload, and provide guidance and support as needed. 
• Collaborate with account management and customer service teams to identify customer needs, address service issues, and explore opportunities for service improvement.
• Monitor key performance indicators, and implement corrective actions or process improvements as needed.
• Identify opportunities to streamline import processes, eliminate bottlenecks, and enhance operational efficiency through automation, or workflow optimisation.

QUALIFICATIONS:

• Minimum of 3-5 years of experience in ocean freight forwarding, import/export operations, or related logistics field.
• Proven experience in supervisory or team leadership roles, within an import department is preferred.
• Comprehensive understanding of ocean freight operations, including import regulations, documentation, customs procedures, and compliance requirements.
• Familiarity with international trade terms and shipping documentation such as bills of lading, commercial invoices, and packing lists.
• Strong attention to detail and accuracy in processing shipping documentation, ensuring compliance with regulations, and minimising errors in data entry.
• Commitment to providing exceptional customer service, resolving inquiries or issues promptly, and maintaining positive relationships with colleges, clients and service providers.
• Experience in leading a team of import coordinators, providing guidance, training, and performance feedback to enhance team productivity and competence.

BENEFITS:

• Employee Health: You and your health are important; Expeditors will support you, with an attractive health insurance package. 
• At Expeditors, we believe in the strength of collaboration. While this role is primarily office-based, we also offer a work-from-home policy. 
• Compensation Programs: Uniquely Expeditors, our commissions, and bonuses are industry leading                                                        
• Career and Personal Development: Developing you and your skills not only for today’s role but for those in the future. 
• Employee Stock Purchase Plan: Take the opportunity to own a piece of your company through our ESP Plan
• Financial Security- Join Expeditors knowing that your job and financial security are safe from the effects of the global economy. 
• Employee Appreciation: As our greatest asset, we understand the importance of showing our appreciation, respect and acknowledging the value you bring through employee engagement
• Enhancement Leaders: Through utilising technology solutions and focusing on continuous improvement strategies we continue to evolve our roles and processes to improve efficiency and job satisfaction