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SalaryNetball Queensland
Netball Queensland is a unifying leader responsible for the growth, sustainability and success of netball across the state. Our vision is to become a world leading sports organisation respected for transforming lives through netball. We are responsible for the highly regarded Queensland Firebirds, the ever-growing participation and delivery of netball in our Queensland communities and the management of our $45 million state of the art venue, Nissan Arena.
The Opportunity
As our Office Manager and Assistant tothe CEO, you will contribute to the efficient operations of the Netball Queensland office and be the first point of contact for our netball community. You will be required to provide exceptional customer service, be a positive brand ambassador and positively contribute to organisational culture.
This essential role is responsible for the efficient running of Netball Queensland Headquarters, coordinating the day-to-day administrative duties of Netball Queensland and providing operational support to the Office of the CEO, the broader Executive Leadership Team and the Head of People and Capability across a full spectrum of administrative and executive support activities. Key to success will be your ability to contribute innovative thinking for a continual improvement approach.
With a sound administrative background, you will bring an enthusiastic ‘can do’ approach and professionalism to the role. Your opportunity here is to ensure the customer and employee experience at Netball Queensland is second to none. You will be a team player, someone who takes initiative, and proactively seeks out opportunities to deliver exceptional service.
In return, you will gain a wealth of experience and experiences in an innovative, energetic and supportive team.
Responsibilities
Reception and Telephone
- Welcome visitors to the Netball Queensland Office; reception to be staffed Monday - Friday, 9am - 5pm.
- Attend to incoming calls and handle general enquiries and complaints.
- Triage general enquiries received via Netball Queensland’s general email address; forwarding emails to appropriate staff member for reply when required.
- Ensure the receipt and processing of incoming and outgoing mail, including couriers.
- Monitor and order adequate office supplies including stationery, photocopier and kitchen.
- Ensure the stationary office and other general office spaces are organized and tidy at all times.
- Assist in maintaining the presentation and security of the Netball Queensland office, ensuring a professional image is maintained at all times.
- Monitor the use of meeting rooms to ensure meeting hosts make bookings and leave the rooms clean and tidy including turning off all lights and air conditioning.
- Systems Champion for SharePoint (Intranet), including updates and innovations.
- Administration support for all staff meetings and training, including catering and technology requirements.
- Management of staff and Queensland Firebirds milestones and recognition.
- Assist the CEO with diary management and scheduling of appointments.
- Load CEO Corporate payment receipts into accounting system.
- Coordinate booking travel, accommodation and car hire for CEO and board.
- Manage and triage the CEO email inbox and direct relevant emails to the CEO or NQ staff as required.
- Coordinate agendas, papers and presentations for meetings, staff workshops and other events as directed by the CEO.
- Draft correspondence to stakeholders as required.
- Assist in the preparation and delivery of Executive functions such as the AGM, Board meetings etc.
- Assist with invitations and RSVP management for various Netball Queensland Events i.e. HSS Season Opening, 5th Quarter Event, End of Year Thank you Event.
- Manage NQ corporate hospitality for Firebirds games (Champions Suite); coordinating guest lists and RSVPs, run sheets, theming, catering, AV, point of contact and liaison for VIP guests.
- Assist the Office of the CEO with a variety of projects such as the Queensland Firebirds Alumni program.
- Administrative support for the Youth Advisory Group.
- Member of History and Traditions Advisory Group.
- Life Member Liaison, including quarterly Life Member morning teas.
- Work closely with the Head of People and Capability to deliver planned people initiatives that enhance employee performance, engagement and retention.
- Develop professional relationships across the organisation to build trust and establish credibility.
- Show initiative and attention to detail, discretion and confidentiality in relation to staff employment information and issues.
- Recruitment: Co-ordinate and work with the hiring Manager and the Head of People and Capability to facilitate recruitment and selection processes
- Onboarding: Prepare for new starter commencement and coordinate all administrative aspects of onboarding.
- Exits: Coordinate all administrative aspects of employee departures.
- Work with the Special Projects Manager to update the IT Equipment Register and order IT equipment (laptops, monitors and docking stations) in accordance with budget.
- Liaise with Netball Queensland external IT support provider regarding IT onboarding and general office IT support requirements and requests.
- Complete onboarding and offboarding forms and lodge with external IT support provider to set-up/ disable accounts for new starters and departing employees.
- Manage NQ Blue Card portal ensuring all employees have valid cards and notify employees when cards are due for renewal.
- Track and record first aid certification and arrange first aid training as required.
- Member of WH&S committee.
- Member of Information Change committee.
Qualifications and Experiences
- 2 - 5 years administration experience in a similar role in a fast paced and collaborative environment.
- Advanced understanding and application of Microsoft Office suite.
- Strong interpersonal skills with the ability to foster trusting stakeholder relationships and a ‘here to help’ attitude.
- Exceptional organisational and time management skills, with high attention to detail.
- Responds effectively to direction, takes ownership of tasks, manages multiple tasks, prioritises workload, follows set procedures, sees tasks through to competition and works to a high standard.
- A strong personal brand which personifies Netball Queensland’s values driven culture of excellence based on trust.
- Unwavering integrity and commitment to confidentiality.
- Sound judgement and ability to prioritise.
- Demonstrates adaptability when dealing with problems and changes to priorities.
- Brings a positive and encouraging attitude to work and work relationships.
- Eager to learn and motivated to achieve goals.
To achieve the vision of becoming a “world-class sports organisation respected for transforming lives through netball”, Netball Queensland must have the best and brightest team on the court. Your reward for stepping into this challenge will be:
- Culture: a high-performance culture defined by NQ’s values and accepted behaviours and norms
- Flexibility: a hybrid work model that recognises the benefits of working in the office and working remotely
- Family: 18 weeks paid primary carer leave and 4 weeks paid secondary carer leave
- Wellness: access to employee assistance programs and a fully equipped high-performance gym
- Growth: professional development opportunities and a strong commitment to support your career growth
- Reward and Recognition: remuneration reviewed annually in line with our performance review and career discussion process, regular feedback provided and wins celebrated
- Facilities: modern office facilities in Nissan Arena
- Location: easily accessible location with onsite parking and public transport
- Benefits: tickets to events at Nissan Arena and sponsor discounts
- Social: social committee who organise quarterly all-team events
Attachments
Application Instruction
To be considered for this role your application should include: * A letter of introduction of no more than 2 pages that that addresses the key areas of responsibility and demonstrates your relevant experience.
- An accompanying resume
All applicants are also reminded that the sport industry operates outside of traditional business hours, including nights and weekends. To succeed in this role, you must be willing and able to work when and where sport is happening. We have a flexible approach to ensuring our people can balance their family life and personal commitments alongside the demands of the industry.
NQ is an equal opportunity employer and encourages applications from individuals of all backgrounds to apply. This includes, but is not limited to, those from the Aboriginal and Torres Strait Islander, Culturally and Linguistically Diverse and LGBTIQ communities. All NQ employees have access to employment opportunities, such as professional development and promotion.
