You will have the opportunity to build your own skills and expertise to reach your personal and career goals. By joining the team, you will unleash a huge array of great employee benefits.Job DescriptionIn this role you will:
- With a hands-on approach, effectively manage the Hotel Front Office operation to achieve a reputation as a market leader in individualised customer focused service in the hotel locality.
- In absence of the General Manager and Heads of Department, overseeing the day-to-day operation of the hotel while and ensuring quality and compliance with standards.
- Ensure hotel targets around RPS, NPS, Loyalty and room upselling are met to ensure KPI’s are achieved.
- Ensure the operation of an effective night audit function in conjunction with the Financial Controller to ensure accuracy of this daily function whilst maintaining customer focus.
- Monitor all Very Important People (VIP’s), special guests and their requests to and their needs are met and loyalty is maintained.
- Relevant experience in similar roles with a proven success record and in busy environments.
- Strong leadership with the ability to work collaboratively with other leaders in the business.
- Excellent communication skills with fluency in English; additional languages are a plus.
- A commitment to undertake development with the Novotel Brisbane South Bank and the global Accor hotels network.
- A high standard of grooming and presentation.
- Flexibility regarding your work availability is essential, as we operate 7 days a week, including public holidays.
- Fun and friendly work environment. We have an 8.2/10 employee engagement score!
- Employee benefit card offering discounted rates at Accor worldwide
- Learning programs through our Learn Your Way Academie
- Opportunity to develop your talent and grow within your property and across the world!
- Ability to make a difference through our Corporate Social Responsibility activities