Officer Client Services (Newcastle)

• Permanent Part-time role, 2 days per week
• This role will be based in Newcastle, NSW
• Hourly Rate: $36.32+ Super and access to Salary Packaging

This is an exciting opportunity for a dedicated and experienced front-line Office Administrator, passionate about providing high-quality customer service, support and administrative services to clients.

ABOUT THE ROLE

• This position provides front line sales and customer service, including customer liaison and reception duties.
• Respond and support client and community in their journey of Interrelate services, including facilitating effective referrals
• Undertake initial assessment of client needs
• Make client appointments and confirm bookings
• Undertake receptionist, administrative and accounts duties
• Maintain a client database using Microsoft Dynamics CRM, with high attention to detail
• Provide secretarial support to the team in consultation with the Line Manager

The successful applicant will have previous experience in a frontline administrative role, along with strong capabilities in communication, time management, attention to detail and the ability to deal with confidential personal and sensitive subject matter. Experience in the use of a client relationship management software system, such as Microsoft CRM, will be highly regarded.

This is a Permanent Part-time role, 15 hours per week, Tuesday & Wednesday from 9am to 5pm with the flexibility to work across all days of the week.

ABOUT US

Interrelate is a not-for-profit provider of relationship services. Our vision is to empower people to thrive in the most vital part of their lives - their relationships.

We are committed to leading the way in providing responsive, cutting edge, transformative relationship services with and for our diverse communities, at every stage of life. We are committed to responding to the vulnerabilities of families and children in their communities and to building stronger relationships.

We deliver professional services like a big business, but with the heart of a not-for-profit. We deliver services spread across 30+ physical locations (plus online) to more than 135,000 clients and we're backed by qualified staff and more than 96 years of trusted expertise in sensitive relationship matters. We work in a broad context, connecting people with their communities and culture.

SELECTION CRITERIA

• Minimum 2 years demonstrated experience in a front-line office administration role in a community organisation or other client service environment with a strong client focus.
• Intermediate keyboard and computing skills and experience with Windows and MS Word and Excel
• Strong client service focus with good interpersonal skills in working with people from diverse backgrounds, including children
• Highly developed administrative, organisational and multi-tasking skills
• Ability to deal with personal and sensitive subject matter and maintain confidentiality
• Ability to liaise effectively with clients and maintain professional boundaries when dealing with conflict
• Good written and verbal communication skills, good numeracy and the ability to follow procedures, focus on detail and ensure accuracy

WHAT WE OFFER

• We offer the following competitive employment conditions:
• Additional days of paid leave on top of standard leave entitlements
• Training, Mentoring, Supervision, and access to Resources
• Employee Assistance Program
• Opportunities for professional development
• Supportive working environment

HOW TO APPLY
If you are interested in applying for this role, please click on the Apply Now button to submit your application. Please ensure you upload a covering letter addressing the Selection Criteria as outlined in the Job Description.

Closing Date: Tuesday, 19 March 2024

If you have any questions regarding this position, please email ***********@interrelate.org.au

Interrelate aspires to continue to be a leader in our community, an organisation known for working respectfully with clients from all different and diverse backgrounds. We encourage applications from people of diverse gender identity, race, age, disability, sexual orientation, religion, language, socio-economic circumstances, life circumstances, beliefs, and any other forms of disadvantage.

If you will have special requirements or would like to talk to us before submitting an application, please do not hesitate to contact our People, Culture and Workforce Development team who will organize for you to chat with an appropriate staff member to explain how we can help you.

All Interrelate positions require the satisfactory completion of relevant Police and Working with Children Checks. Interrelate services are funded by the Australian Government.