Address
Form of workJoin True Alliance, one of Australia's leading retailers, as an Online Customer Care Agent, delivering exceptional customer service.
As an Online Customer Care Agent at True Alliance, you will play a crucial role in ensuring excellent customer service through various channels such as email, phone, and live chat. This position will also involve providing support to our warehouse and wholesale teams. If you thrive in a busy environment and have call centre experience, this role may be for you.About the role:
- Handle customer inquiries and issues via email, phone, and live chat
- Provide support to warehouse and wholesale operations
- Collaborate with team members on daily reporting tasks
- Deliver exceptional customer service
- Uphold the values of the brand through effective communication
About you:
- Previous experience in a call centre environment
- Ability to thrive in a busy and dynamic environment
- Proficiency in IT technology, with a strong understanding of relevant systems
- Excellent collaborative skills
- Adept at written and verbal communication
Benefits:
- On-site parking provided, close to public transport
- Hybrid work model to support work-life balance
- Rotating roster for flexibility
- Close-knit team culture
- Birthday leave
- Staff discounts on Australia's biggest brands
If you are passionate about delivering exceptional customer service, thrive in a collaborative environment, and are ready to contribute to the success of a leading retailer, we encourage you to apply.
For more information, please feel free to reach out to Kayla Zakrajcek, at kayla.zakrajcek@beaumontpeople.com.au regarding this role.
At Beaumont People we believe a diverse workplace is a happy workplace, and we love working with organisations that feel the same way. We encourage applications from people of all different backgrounds, including Aboriginal and Torres Strait Islander peoples, people from CALD backgrounds and people with disabilities. We do not discriminate on the basis of race, religion, sexual orientation, gender identity, national origin, age, disability, marital or parental status. Should you require a reasonable accommodation to be made for your application to be assessed we would be more than happy to discuss how that can be arranged.
