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Form of workAre you looking to work for a company who will provide full training and continuous coaching to help maximise your potential?
Greenstone is the largest distributor of direct life and pet insurance in Australia and are growing both here and overseas. We deliver smart and affordable direct insurance products that meet the differing needs of our Australian & NZ communities.
We are looking for people who share our passion for providing an amazing customer experience and want to build a long-term career with us.
Working in our Customer Care team
Working as a part of our Customer Care team, you will be the contact with our existing customers who are considering cancelling their policy or have missed payments.
- You will work with our existing customers to help them maintain their policies by building rapport, understanding their needs, and tailoring solutions to help them maintain their policy.
- You will receive inbound calls and make outbound calls to our existing customers
- You will be part of a fun, team-based call centre environment where you get the best of both worlds, enjoying time with your team in the office and time at home
- You will achieve your individual KPI's and contribute to your teams' targets
- You will work Monday to Friday on rotating shifts between our core hours 8am - 8pm
What you will bring to the team
We look for people who have experience in a contact centre environment (Customer Care/Support/Experience/Sales/Collections) and thrive on providing positive customer experiences and finding solutions to meet customer needs.
You will:
- be empathetic, have strong listening skills and the ability to resolve customer concerns
- be a supportive, ambitious team player determined to succeed in your KPI's
- be resilient and have a positive mindset
- be reliable and have a strong work ethic
Our commitment to your development
During the first two weeks you will complete our role specific in-house training program to set you up for success in your role. This includes comprehensive product knowledge, as well as in-class and 1:1 training in Customer Care.
Throughout your career with us we offer continuous support and training to help you develop and succeed in the role - from frequent catch ups with your manager, to call reviews with your team and dedicated coaching. There's regular 'up skill' sessions with our L&D team too, which allow you to develop your soft skills, emotional intelligence and leadership capability.
What's in it for you?
- We put your career in your own hands, enabling you to progress as quickly as your performance deserves:
- Earn Senior status in 6-12 months = 10% increase to base pay and additional leadership exposure
- Earn Specialist status in 18 months = 20% increase to base pay and funding for industry related study (RG146)
- Annual Salary reviews and adjustments every year
- Excellent company benefits including discounted insurance, regular incentives, awards days, discounts on many major retailers and more rewards
- State of the art building facilities including a dedicated & subsidised on-site company cafe' (weekly free lunch) & on-site gym
- Fantastic Health & Wellbeing programme plus our Greenstone Giving social responsibility programme
- Office located in Norwest Business Park 2153, with free onsite parking, a 5-minute walk from the Metro and local bus links, or we have a travel allowance of up to $1200 pa
- Tenure based additional leave days, purchased annual leave, charity volunteer days and more
- Greenstone is proud to be a declared a Great Place to Work 2023 and to be part of the Top 30 Best Workplaces to Give Back 2022
Apply Now!
Please click 'Apply Now'
If this role is not suitable to you, you can find other positions that may be of interest on our Careers page at www.greenstone.com.au/join-us
Employment may be contingent on the satisfactory result of criminal and/or other background screens, which require the collection and transfer of personal information.
Convenient to Castle Hill 2154, Bella Vista 2153, Kellyville 2155
Website: www.greenstone.com.au
