Customer Care Agent

Great benefits and remuneration - Base + 12.5% superannuationFlexible working hours on a 7-day rotating roster, get to know your roster 1 month in advanceFree Onsite undercover ParkingCareer Progression in joining a global organisation with a strong focus on training, safety and quality At KONE, we bring buildings to life.Look around and you'll see KONE in buildings everywhere. Through our technical expertise and digital connectivity, we provide an essential service to communities around the world - keep people moving no matter what. Why this role?KONE Australia and New Zealand are looking for a Customer Care Agent to join our team in Mascot, Sydney. This team thrives on servicing our customers to the very best of their abilities, in a timely manner. In this role you will be responsible for handling in-house service calls and working with our Field Service Technicians to deliver solutions for our clients. This role exists to make our customer's lives easier.You will be working full time on a rotating roster of 76 hours a fortnight, on a morning or afternoon shift pattern, including weekends. What will you be doing?Respond to inbound calls and log data accordingly into the KONE KONECT systemReceive and resolve queries and complaintsCommunicate resolution to customersIdentify possible leads from customer cases coming e.g., through web and assign those to the sales organizationConduct transactional surveys after a callout or project (e.g., customer satisfaction survey)Allocate service calls to technicians accurately and efficientlyProblem solve and maximise customer satisfactionMonitor technician rosters and daily schedulesEnsure data integrity and accuracyComply with all WH&S responsibilities What are we looking for?Previous Call Centre experience desired but not essentialPrevious experience working in a fast-paced customer service environment. Passion for providing excellent customer service is essential.Leadership qualitiesExcellent communication and interpersonal skillsOrganisational skills, multitasker and an ability to effectively prioritise tasksSound computer skills including proficiency with Microsoft Office suiteProfessional and confident manner to liaise directly with clients - internally and externallyPositive, pro-active and solution focused attitudePrevious experience in a contact centre desired but not essential There's so much more to KONE than you may realise.What we offer?Above market remuneration and benefits (base + 12.5% superannuation + bonus)Career development and progression opportunities within a global businessA friendly and flexible work environment that makes KONE a great place to work.Free parking and gym onsite A job at KONE is the start of an experience like no other. You'll find a bunch of passionate "lifties", and maybe even become one yourself!Note: Applicants must either be a permanent resident or citizen of Australia or New Zealand to apply for this position.This role is being sourced directly by KONE. We respectfully request no agency approaches. KONE is an equal opportunity employer who supports inclusive, flexible, and accessible working arrangements for all. This includes persons with disabilities, culturally, religiously, and linguistically diverse people, diverse age groups, diverse sexual orientation, and gender.We are committed to working in partnership with and support Aboriginal and Torres Strait Islander peoples and organisations by recognising and respecting the diversity of cultures, identity, heritage, languages, and social and spiritual systems practiced.