Onsite It Coordinator

Our client is a recognised dependable Managed IT provider with over 12,000 users globally. Their goal is to utilise IT to empower businesses in achieving success in ways that can make the world a better place for all. They help their clients realise their own organisations’ visions, which can come alive faster and better when the business’ IT is well-maintained and secure. They continuously strive for excellence whilst upholding their core values: Customer First, Consistency, Teamwork.

The Role

The Onsite IT Coordinator is an all-rounder Level 1-2 IT professional who will provide a high standard of desktop, remote, telephone and email support by providing service excellence in every engagement and resolving IT infrastructure related issues . Primarily, you will be a contributor to the team's success, have a people and customer first attitude, and a passion for technology and customer service.  

Note: This role is working on behalf of a leading Queensland MSP, but is based onsite at a rapidly growing organisation in West End, Brisbane!

Responsibilities:

• Work closely with the client CEO and broader team to ensure all IT needs have oversight and coordination
• Acting as the conduit between the client and the remote service desk team
• Acting as the escalation point for an internal Level 1 Technician
• Manage the workflow of the Level 1, including regular mentorship and development
• Be across the multiple projects and keeping the service desk and projects team informed 
• Diagnose and resolve Level 1 & Level 2 tickets
• General technical support in the office (desktop support)
• Setting up new hardware and technology as required, in collaboration with the projects and service team
• Maintaining/updating the RMM, CRM, Ticketing and any other systems used 

Skills and Experience  

• Previous work experience in an IT support position - minimum 2 years
• A qualification in IT is a definite advantage 
• Certifications (Microsoft/ITIL/CompTIA A+) will also be highly regarded!
• A great communicator, known for your outstanding customer service and taking ownership of customer issues to get them resolved. 
• Must thrive in a team environment  
• Be willing to assist and mentor level 1 support technicians
• Proficient in Microsoft Office 365 and PSA ticketing systems (ConnectWise a definite advantage)  
• Experience/exposure in active directory, exchange, windows server 2012-2016, Microsoft 365 and other cloud-based technology  
• Ability and willingness to work towards key performance indicators and service level agreements 

In return, you will work within a reputable organization and be part of a dynamic team where your skills are valued, and your contributions make a real impact. Competitive compensation awaits, and your journey begins promptly! Seize this opportunity and APPLY NOW for an exciting career ahead! or contact us on 03 9119 0*** for further information.