Op Shop Supervisor

RSPCA Queensland is a non-government, community-based charity dedicated to improving the lives of domestic, farmed, and native animals in Queensland. Our mission statement is simple but powerful: Together We Change Lives.

About the role

Using your retail and supervisory experience to help all creatures’ great and small by coordinating the volunteers and daily operations of the Op Shop while focusing on generating a valuable income for the RSPCA Qld. RSPCA Op Shops make a real difference, with all proceeds going straight back to helping animals in need. We are expanding our Op Shop network and looking for additional team members to contribute to the ongoing success of the program.

• Represent the RSPCA Qld Op Shop team and brand through your passion for all things preloved and second-hand and encourage the same within your team to create a positive supportive store atmosphere.
• Work closely with the Op Shop Manager and support staff to support the goals and mission of the RSPCA Qld.
• Maintain a high level of customer service.
• Train and support volunteers.
• Drive sales to achieve set targets.
• Oversee and review goods for sale in the store.
• Direct and monitor the daily register opening & closing procedures.
• Maintain and periodically review the shop’s pricing list.

Who are we looking for? 

• Confident in retail and must have demonstrated leadership experience in a retail environment (minimum of 2 years in a similar role).
• Knowledge of fashion and clothing brands.
• Proven visual/merchandising skills.
• Strong written and verbal communication skills.
• Excellent customer service skills.
• High level of organisational skills and attention to detail.
• Sound computer skills.
• Proven ability to work well under pressure.
• Ability to supervise & provide direction to a small team.

This is a part time position working min 16 hours per week, including regular weekend shifts. Remuneration is as per the General Retail Industry Award Level 5 $27.26 per hour + superannuation.

Benefits and culture

• We offer a flexible working environment.
• Health & Lifestyle benefits – Access to Lifeworks EAP, 6 weeks paid or 12 weeks half-paid Parental leave, Companion Animal leave, Study leave, Volunteer leave and other leave options.
• Salary packaging and novated lease arrangements on offer with our provider, Salary Packaging Australia.
• Free animal adoption options, branded uniforms, staff discounts with retailers, free pet vaccines, 40% off Royal Canin pet food, boarding options and much more!
• Access to a range of learning and development opportunities that will benefit and support you in your role.
• Countless opportunities to interact with the animals in our care.
• Be a part of a purpose driven organisation where the work you do really does have an impact on the welfare of animals.

How to apply:

Are you a great team player with a keen eye for detail, a strong self-starter with the ability to think outside the box and energised by an incredible purpose and passion to achieve the best outcomes for animals everywhere. If so, we would like to hear from you!

Please follow the application instructions, including a copy of your resume and cover letter to be considered for the position.