Operational Compliance Lead

Our Organisation

At Melbourne Water we love water and love life. What we do makes a vital contribution to Melbourne's famous lifestyle. We achieve this by supplying high quality drinking water, providing outstanding sewerage services, integrating drainage systems, building resilience to flooding and by enhancing our waterway and land for greater community use. At Melbourne Water, we are in the 'Decade that Matters' and we've got some ambitious goals to achieve. It's a pride we share in helping to make greater Melbourne a fantastic place to live.

The Role

Reporting to the Manager Operations, the Operational Compliance Lead is responsible for IT change and release management ensuring compliance with ITIL principles. In this role, you will ensure that our hardware environment is managed to meet the changing needs of the business with the support of third party managed service providers, professional service providers and other teams within the business.

This will be achieved through:

• Ensuring that IT applications, systems and infrastructure changes are managed in line with ITIL and Melbourne Water policies and processes. Where gaps exist in existing processes and policies, you will ensure that the requires documentation is addressed.
• Managing the IT Change Management process.
• Providing a source of Quality Assurance across the change process ensuring that appropriate testing has been conducted and processes followed.
• Monitoring and reporting on the performance of our IT Service Delivery partners, reviewing management reports provided by our partners against contractual deliverables and highlighting any areas of concern to MW management team.
• Working with internal and external staff and stakeholders to ensure uplift of change management.
• Governing the scheduling and controlling the movement of releases into production and non-production environments to remove environment and resource contention.
• Ensuring that the details regarding services and solutions are properly controlled, and that accurate and reliable information about those assets are stored in a CMDB and available when and where it is needed.

Your Skills and Experience

• Highly developed ITIL Operational Compliance management skills
• Knowledge of ITIL Change management
• Knowledge of service activation/de-activation standards, policies and procedures
• Expertise in capacity planning and forecasting
• Expertise in performing the audits and reporting the gaps identified with proposed solutions
• ITIL Certification (Foundation and/or Practitioner)

Your demonstrated stakeholder engagement skills particularly your ability to manage relationships with internal teams and vendors will be keys to this role.

For more information, please see the attached Role Mandate.

Culture at Melbourne Water

We take enormous pride in cultivating a culture that holistically benefits our team and the wider Melbourne community. The pillars of our culture are based on Flexibility, Impact, Growth & Development, and People.

• We are committed to flexible working in a variety of manners including hybrid work, varied start/finish times, purchased leave, part time work, and 9-day fortnights. We understand that Melbourne Water and our customers are benefitted by enabling balance in work and life.
• Make an impact as part of a passionate team doing meaningful work to enhance life and livability in Melbourne.
• We relish learning and challenging the status quo for continuous growth. Perpetual and varied opportunities for learning and development are offered in a variety of manners - from formal development programs, digital learning content and lunch & learns; to visiting our sites and getting to see our initiatives and projects first hand.
• People are the foundation for all that we do. Our people are warm, welcoming, and inclusive.
• We welcome applications from everyone, including people with disability, mature age and young job seekers, members of the LGBTI+ community, and people from culturally diverse backgrounds. Melbourne Water welcomes and encourages applications from Aboriginal and Torres Strait Islander peoples.

How to apply

Click on the "apply" button and complete the online application form.

Closing date: 9 April 2024 at 11:55pm AEST