Operational Support Officer

Parramatta, Kent St, Gosford, or Newcastle
icare is seeking an Operational Support Officer to provide a range of administrative support to Lifetime Schemes' frontline teams

• Two Fixed Term 12-month Contracts available with a 35 hour working week
• 17.5% annual leave loading and flex leave
• Hybrid working environment, offering starting salary of $79,032

About the Role
Operational Support Officers enable the delivery of Lifetime Schemes' strategic objectives by working proactively and collaboratively with customers, internal and external stakeholders, and each other to provide an effective centralised administrative function for Lifetime Schemes.
This role is responsible for providing a range of administrative and Operational Support functions to enable the efficient and effective delivery of services to Lifetime Schemes' customers by the frontline teams.
Benefits

• A corporate wellbeing program with subsidised gym membership, free flu vaccinations and health check programs
• 17.5% annual leave loading
• Comprehensive learning and development support aligned to icare's Core Capabilities.
• Our People Awards - On-the-spot Recognition, Quarterly Values Awards & Our People Annual Awards
• Access to our Employee Assistance Program

Duties
It's an exciting time at icare where no two days are the same; as an Operational Support Officer
you will be:

• System Workflow Management: Manage a range of administrative processing and Operational Support tasks within Lifetime Schemes case management systems; including but not limited to Navigator, CRM and CMS.
• Service Requests: Manage a range of service request types according to agreed business process, including treatment and care requests, home modification requests, continence and consumables prescription and variation requests, cab-charge requests and setting up GP / Pharmacy accounts with MVR medication lists.
• Email inbox management: Manage relevant inboxes by actioning all internally and externally received documents, reports, invoices and requests in accordance with agreed business process and timeframes, including but not limited to uploading documents, applying correct naming protocols, document categorisation, and finalising documents.
• Physical Mail: Manage physical mail, including scanning, indexing and distributing incoming mail to appropriate teams / business units, and attend to the printing and mailout of letters / communications.
• Correspondence: Create and communicate correspondence, including service approvals, purchase orders, invoice decline letters, requests for information, and ad hoc items as directed by Operational Support Team Leader.
• Information requests: Respond to requests for information by collating and sending copies of relevant documents for insurers, solicitors, subpoenas and other third parties.

Skills & Experience

• Experience in business administration.
• Experience in a customer service environment.
• Strong administrative background

Culture
We know our strength comes from the diversity of our people and would encourage people with different experiences and backgrounds to apply. We are committed to our people's development so the people of NSW can thrive.
About the Company
We care for the people of NSW, building confidence and trust so our communities can thrive. We make the complex simple, so our schemes deliver better outcomes for people and communities. Whether a person is severely injured in the workplace or on our roads, icare supports their long-term care needs to improve quality of life, including helping people return to work.

• For more information about icare visit our
• icare operates a direct sourcing model so no agency introductions will be accepted
• We are a Circle Back Initiative Employer - we commit to respond to every applicant
• A talent pool may be created through this recruitment process.

Please note that you must be an Australian citizen, permanent resident of Australia, New Zealand citizen with a current New Zealand passport or have unrestricted working rights to apply for this role.