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Form of workOperational Support Officer
Location: Newcastle CBD
Rate: $379.96-$403.64/day + Super
Contract: 06 Sept 2024 with possibility of extension
Your new company
Hays has partnered with a state government organisation with offices across NSW! They are dedicated to providing efficient and effective services to customers.
We are currently seeking an Operational Support Officer to join their Newcastle office.
Your new role
As an Operational Support Officer, you will be responsible for a range of administrative and Operational Support functions. Day-to-day responsibilities will include:
- System Workflow Management: Manage a range of administrative processing and Operational Support tasks within Lifetime Schemes case management systems; including but not limited to Navigator, CRM and CMS.
- Service Requests: Manage a range of service request types according to agreed business process, including treatment and care requests, home modification requests, continence and consumables prescription and variation requests, cab-charge requests and setting up GP / Pharmacy accounts with MVR medication lists.
- Email Inbox and Mail Management: Manage relevant inboxes by actioning all internally and externally received documents, reports, invoices and requests in accordance with agreed business process and time frames, including but not limited to uploading documents, applying correct naming protocols, document categorisation, and finalising documents.
- Enquiries: Respond to enquiries either by phone or by email, often as the first point of contact for the team / business unit, ensuring an accurate and timely response.
- Financial Transactions: Prepare and undertake standard financial / purchasing transactions on behalf of the team / business unit to ensure compliance with established procurement and financial procedures.
- Travel Bookings: Process travel bookings and communicate itinerary with appropriate stakeholders.
- Ad Hoc Assistance: Provision of other supports and assistance as directed by Operational Support Team Lead.
- Records Management: Manage and maintain physical and digital records for the team/business unit in accordance with records management policies and procedures and confidentiality/privacy requirements.
What you'll need to succeed
- Previous experience in administration or data entry is essential
- Good communication skills, experience in customer service desirable
- Tech-savvy, able to hit the ground running
- Background in medical or similar industry desirable
- High level attention to detail and accuracy
- The successful candidate will be required to complete 2 reference checks and a background check prior to commencing in the role
What you'll get in return - Amazing opportunity to get experience working in a government organisation
- Full time, ongoing contract in a great location
- Flexible working arrangements post training
- Excellent training program, and ongoing training and support from your team
- Working with a friendly and established team
- Weekly pay cycle
- Receive ongoing support from your consultant at Hays
What you need to do now
If you're interested in this role, click 'apply now' or forward an up-to-date copy of your resume to os.newcastle@hays.com.au, including a brief statement outlining your suitability for this position.
Applications close on WEDNESDAY 28th February 2024.
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